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1. [100.00%] http://www.DavidLankes.org TITLE:

Department/University Staff Faculty and Staff of the University of Virginia External Department Technology Staff Systems Staff for the Physics department Effectors Effectors are the output of the service. How Things Work has three effectors

http://quartz.syr.edu/rdlankes/Publications/Books/Dissertation.pdf - 3,839.9kb

2. [73.92%] Conversants » Extending the Conversations at the Department of Justice

that the technical service staff and the reference staff have different priorities in terms of replacing these systems. The reference staff sees a need for a different approach to holdings and feels the technical services staff is being too

http://conversants.syr.edu/?p=61 - 100.0kb

3. [63.24%] Facing Budget Pressure, Oak Brook Draws on Consultant’s Report To Lay...

Staffers vote to unionize; head of circulation, not tech services, leaves.

http://www.libraryjournal.com/article/CA6701140.html - 103.4kb

4. [25.67%] TITLE: Reference in Academic Libraries:

& re-routing." Dr. Math Staff Human Resources: Dr. Math Staff Human Resources: Dr. Math Staff Web Form Right now we accept questions...via a WWW form. We ask them to explain as much as they can about their math problem when they submit it,

http://quartz.syr.edu/rdlankes/Presentations/2006/Toronto.pdf - 4,737.4kb

5. [20.53%] http://www.DavidLankes.org TITLE: Cost,

they: Encourage library staff and administration to discuss and agree upon what constitutes "quality" for a specific service; 6 Provide clear guidance as to the expected quality that a particular service or activity should offer; Educate

http://quartz.syr.edu/rdlankes/Publications/Journals/LibraryTrends.pdf - 1,129.5kb

6. [17.86%] TITLE: Using Virtual Reference to Rule

http://quartz.syr.edu/rdlankes/Presentations/2007/AusWorkshop.pdf - 6,803.6kb

7. [16.63%] http://www.DavidLankes.org TITLE: The

particularly in regards to staffing. Oberg states "paraprofessionals can and do perform well at a reference desk, freeing librarians to concentrate on higher-level tasks" (from Mardikian & Kesselman, 1995, p.21). Mardikian and Kesselman

http://quartz.syr.edu/rdlankes/Publications/Chapters/STIChapter.pdf - 1,458.0kb

8. [15.40%] http://www.DavidLankes.org TITLE: The

they: Encourage library staff and administration to discuss and come to agreement on what constitutes "quality" for a specific service; Provide clear guidance as to the expected quality that a particular service or activity should offer;

http://quartz.syr.edu/rdlankes/Publications/Proceedings/DigRefWP.pdf - 414.5kb

9. [15.40%] TITLE: Personnel Management and

Feedback to Trainees & Staff · Reasons Staff Performance New Tasks Feedback from Staff Ongoing Evaluation & Revision · Evaluation Methods and Tools formal assessment of materials and activities informal observation, unsolicited

http://quartz.syr.edu/rdlankes/Presentations/2003/VRDTraining.pdf - 948.1kb

10. [15.20%] Self-Service to the People - 8/15/2009 - Library Journal

It’s called GoLibrary in the United States and Bokomaten in its native Sweden. Patrons know it as Library-a-Go-Go in Contra Costa County, CA, but whatever its name, the automated lending service this materials handling machine provides has

http://www.libraryjournal.com/article/CA6674915.html - 113.8kb