1. [100.00%]
http://www.DavidLankes.org TITLE: The
survey of digital reference services with the goal of learning: · what fields are currently collected by services, · what fields are services not currently collecting, but are willing to collect, and · what fields services are not willing to
http://quartz.syr.edu/rdlankes/Publications/Journals/drewfinal.pdf - 312.9kb
2. [100.00%]
http://www.DavidLankes.org TITLE:
underrepresented their services in terms of use of digital services being provided and users of the services by not counting and assessing these uses and users. As more users rely on digital library services including digital reference
http://quartz.syr.edu/rdlankes/Publications/Books/Quality.pdf - 2,759.5kb
3. [100.00%]
http://www.DavidLankes.org TITLE:
of K-12 Digital Reference Services White developed an analytical framework based on systems for evaluating AskA Services. This framework was then applied to 11 Services in a variety of Services (including library based Services). Unlike library
http://quartz.syr.edu/rdlankes/Publications/Proceedings/K12DR.pdf - 2,692.3kb
4. [92.00%]
Costing Reference: Issues, Approaches,
traditional reference services and electronic reference services or between electronic reference services such as e-mail or chat because they are not always provided as separate, distinct services. For example, reference transactions that
http://quartz.syr.edu/rdlankes/Publications/Journals/costingreference....pdf - 82.3kb
5. [81.92%]
http://www.DavidLankes.org TITLE:
important to understand that services may be offered within an organization, through a so-called intranet. These services share much in common with Internet services, often utilizing the same software, but have marked differences. Intranet's are
http://quartz.syr.edu/rdlankes/Publications/Chapters/VirtServ.pdf - 416.5kb
6. [81.28%]
R. David Lankes C.V./Page 1 R. David
S. (Eds.). Digital reference services in the new millennium. New York: Neal-Schuman. Also published by Facet Publishing, the publisher of the UK Library Association. Lankes, R. David (1998). Building & maintaining Internet information services:
http://quartz.syr.edu/rdlankes/newvitea.pdf - 339.0kb
7. [68.00%]
The Answer
files (see FAQs). AskA Services. Internet-based question and answer Services that connect users with individuals who possess specialized subject or skill expertise. Also known as digital reference Services, they provide human expertise
http://quartz.syr.edu/rdlankes/Publications/Others/EdCenters.pdf - 1,136.7kb
8. [66.88%]
http://www.DavidLankes.org TITLE:
Types of Digital Reference Services in Education There are two obvious, though often overlapping, categories of digital reference Services in education: library-based Services, and AskA Services. AskA Services can be further divided into general
http://quartz.syr.edu/rdlankes/Publications/Journals/Dlib.pdf - 733.4kb
9. [63.84%]
R. David Lankes: Publications
Internet Information Services: K-12 Digital Reference Services Building and Maintaining Internet Information Services: K-12 Digital Reference Services. Lankes, R. David (1998). ERIC Clearinghouse on Information and Technology; Syracuse,
http://quartz.syr.edu/rdlankes/pubs.php - 60.8kb
10. [56.96%]
http://www.DavidLankes.org TITLE: Cost,
digital library reference services and developing standards that support such services. The paper suggests that two types of standards utilization and technical should be considered together in the costing, statistics, and measures for
http://quartz.syr.edu/rdlankes/Publications/Journals/LibraryTrends.pdf - 1,129.5kb
