1. [100.00%]
http://www.DavidLankes.org TITLE:
How do you answer the questions of the K-12 community? How do you gather your questions, distribute the questions, then ensure the user gets and answer? Do you use volunteers to answer questions? How do you archive these questions? How do
http://quartz.syr.edu/rdlankes/Publications/Books/Dissertation.pdf - 3,839.9kb
2. [100.00%]
http://www.DavidLankes.org TITLE:
Total reference activity questions received Percentage of digital reference questions to total reference questions Digital reference correct answer fill rate Digital reference completion time Number of unanswered digital reference questions
http://quartz.syr.edu/rdlankes/Publications/Books/Quality.pdf - 2,759.5kb
3. [80.96%]
http://www.DavidLankes.org TITLE:
number of "middle school" questions. Also note in figure 11 that science questions still dominate the service: Subject Area of VRD questions 7% 18% 6% 46% 23% Science Biography Social Studies Health Reference Figure 11: Subject Area of VRD
http://quartz.syr.edu/rdlankes/Publications/Proceedings/K12DR.pdf - 2,692.3kb
4. [80.00%]
http://www.DavidLankes.org TITLE: The
of the services that assign questions: q q 11 (39%) assign questions on the basis of the subject expertise, 8 (29%) assign questions on the basis of both subject expertise and the load of questions received that day, and 1 (4%) assign questions
http://quartz.syr.edu/rdlankes/Publications/Journals/stateart.pdf - 395.9kb
5. [74.88%]
http://www.DavidLankes.org TITLE:
reference desk and answering questions. Another role is the Filterer, who filters questions by deciding which questions the service should accept, which can be answered with stock answers, and which are out of scope for the service. Additionally,
http://quartz.syr.edu/rdlankes/Publications/Journals/triage.pdf - 382.0kb
6. [52.00%]
TITLE: Reference in Academic Libraries:
of digital reference questions to total reference questions Digital reference correct answer fill rate Digital reference completion rate Number of unanswered digital reference questions Type of digital reference questions received Total
http://quartz.syr.edu/rdlankes/Presentations/2006/Toronto.pdf - 4,737.4kb
7. [50.88%]
http://www.DavidLankes.org TITLE:
number of "middle school" questions. Also note in Figure 7 that science questions still dominate the service: Figure 7: Subject Area of VRD questions Once again, Figure 8 provides a more fine-grained analysis of science questions: Figure 8:
http://quartz.syr.edu/rdlankes/Publications/Journals/Dlib.pdf - 733.4kb
8. [42.88%]
http://www.DavidLankes.org TITLE: The
that users will ask several questions in both real-time and asynchronous transactions. How those questions and answers are "broken apart" is often dependent on human intervention and a great deal of interpretation. Fact Shifting and Temporal
http://quartz.syr.edu/rdlankes/Publications/Journals/drewfinal.pdf - 312.9kb
9. [40.96%]
http://www.DavidLankes.org TITLE: The
classification, and use of questions. The author posits that questions are an imperfect representation of a user's information need. (Taylor, 1968). Research on questions might seek to identify the sufficiency of questions as expression of need
http://quartz.syr.edu/rdlankes/Publications/Journals/jasisdr.pdf - 478.8kb
10. [29.92%]
http://www.DavidLankes.org TITLE: The
Policy. Answering user questions is not always as straightforward as it may sound. Decisions must be made early on regarding the following questions: What types of questions will and will not be answered? What are the necessary components to
http://quartz.syr.edu/rdlankes/Publications/Chapters/STIChapter.pdf - 1,458.0kb
