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1. [100.00%] Virtual Dave…Real Blog » Contact R. David Lankes
Contact R. David Lankes R. David Lankes Associate Professor, School of Information Studies Director, Information Institute of Syracuse Syracuse University 213 Hinds Hall Syracuse, New York 13244 Phone:
http://quartz.syr.edu/rdlankes/blog/?page_id=96 - 23.6kb

2. [83.54%] http://www.DavidLankes.org TITLE:
The selected sites were contacted and an elite (a key informant that represented a builder and maintainer of a digital reference service) identified from the site via small interviews with service contacts. Elites within the services were
http://quartz.syr.edu/rdlankes/Publications/Books/Dissertation.pdf - 3,839.9kb

3. [60.98%] http://www.DavidLankes.org TITLE:
in the assessment process by contacting local support groups. Distance learning students could be contacted through their advisors. Cultural groups in the community or on campus can be contacted regarding language considerations. As of this
http://quartz.syr.edu/rdlankes/Publications/Books/Quality.pdf - 2,759.5kb

4. [37.80%] The Answer
reporting, telephony, contact management and record management applications. 4.4.5.5 EXERCISE MANAGEMENT SKILLS As Specialists exchange resource lists and augment their reference resources, they will need to practice contact management.
http://quartz.syr.edu/rdlankes/Publications/Others/EdCenters.pdf - 1,136.7kb

5. [17.07%] Virtual Dave…Real Blog » Blog Archive » Reference Rena...
the paper title, author(s), contact information and affiliations(s) for each author, conference track(s) and 2) a second page consisting of a 500 word abstract that summarizes the paper but does NOT show your name or any contact information.
http://quartz.syr.edu/rdlankes/blog/?p=474 - 40.5kb

6. [10.98%] http://www.DavidLankes.org TITLE:
Remote Control, and Web Contact Center software. While he takes this from the approach of buying software, these types of solutions could also be developed internally as well. Email is the cheapest and easiest way to get into the digital
http://quartz.syr.edu/rdlankes/Publications/Chapters/VirtServ.pdf - 416.5kb

7. [9.76%] SirsiDynix Report on Open Source: Promoting Debate or Sowing Fear? - 10/30/...
the logic involved. Contact the author: josh.hadro@reedbusiness.com
http://www.libraryjournal.com/article/CA6704622.html - 102.8kb

8. [9.76%] Collections Are For Use, but Is Wikipedia the Prime Outlet? - 10/22/2009 - ...
ARL/CNI session on digital collections prompts discussion on trade-offs between control and use.
http://www.libraryjournal.com/article/CA6703519.html - 96.5kb

9. [9.76%] Scientific American Price Change Defended; Oberlin Group Not Convinced - 10...
on one title.” Contact the author: noder@reedbusiness.com SKMBT_C45109101912350 Read more Newswire stories: Collections Are For Use, but Is Wikipedia the Prime Outlet? No, Abu Dhabi Is
http://www.libraryjournal.com/article/CA6703507.html - 106.9kb

10. [9.76%] No, Abu Dhabi Is Not Paying To Digitize All of NYU's Library Holdings - 10/...
should open in 2013. Contact the author: noder@reedbusiness.com Read more Newswire stories: Collections Are For Use, but Is Wikipedia The Prime Outlet? Scientific American Price Change Defended; Oberlin Group Not
http://www.libraryjournal.com/article/CA6702879.html - 95.3kb

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