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Emerald Group Publishing of the United Kingdom has selected Syracuse University School of Information Studies (iSchool) Associate Professor R. David Lankes’ paper, “Credibility on the Internet: Shifting from Authority to Reliability,” as a 2009 Outstanding Paper Award Winner.
Emerald is the world’s leading scholarly publisher in business and management, publishing more than 190 journals as well [...] Mon, 16 Mar 2009 14:42:40 +0000If the long explanation of Reference Extract is, well, too long, here is some help. The first is a 3 minute video on the basic concept of the project:
Reference Extract: Concept from R. David Lankes on Vimeo.
The second is a fast overview of the project’s proposed architecture:
Reference Extract in 4 Minutes from R. David Lankes [...] Tue, 24 Feb 2009 14:55:46 +0000As we proceed to seek funding for the building of Reference Extract, we are seeking your support. Below is a video overview of Reference Extract (available in high definition too) and the concept of a credibility engine. Below that is a generic template for a letter of support.
Reference Extract: Call for Support from R. David [...] Mon, 23 Feb 2009 21:00:52 +0000Here is a screencast on how I do “talking head” screencasts on my Mac. I am just amazed how increasingly easy it is for a person and a computer to make pretty polished productions these days.
by the way,someone asked me if I came up with the term (hence my comment in the opening of the [...] Wed, 28 Jan 2009 12:10:43 +0000DUBLIN, Ohio, USA, 7 November 2008—Researchers and developers from OCLC, the world’s largest library cooperative, and the information schools of Syracuse University and the University of Washington today announced their participation in a new international effort to explore the creation of a more credible Web search experience based on input from librarians around the globe. [...] Mon, 10 Nov 2008 20:35:52 +0000Jeffrey M Stanton, Elizabeth D Liddy, Derrick Cogburn, Megan Oakleaf, and R. David Lankes are co-PI’s on a new NSF grants entitled: CI-Facilitators: Information Architects across the STEM Disciplines. Paul Gandel, SU’s CIO also deserves a large portion of the credit for the grant.
What does this have to do with participatory librarianship? Well, read the [...] Mon, 31 Mar 2008 20:12:43 +0000Today someone asked me about how the new LC report (http://www.loc.gov/bibliographic-future/news/draft-report.html) meshed with participatory library concepts. Much of this is very compatible: user create materials, wider cooperation, distribution of tasks, etc.
However, a central tenant of participatory is the focus on conversation and how artifacts only make sense in the context of someone’ use. Perhaps it [...] Mon, 03 Dec 2007 15:04:54 +0000So things on the blog have been a bit slow because I have been pushing out a raft of articles related to participatory librarianship. Within the next few months the following articles should start changing from “forthcoming” to actual dates and issue numbers:
“Virtual Reference to Participatory Librarianship: Expanding the Conversation” Lankes, R. David (forthcoming). ASIS&T [...] Fri, 28 Sep 2007 14:07:10 +0000So, it has been a long summer. Sorry fort he delay in news. I’m just starting my sabbatical, so I had to get a lot of stuff out of the way first. Much more news should now be coming, starting with:
We’ve now put up a new participatory version of the technology draft “Participatory Networks: The [...] Fri, 07 Sep 2007 16:14:30 +0000Yesterday (a day late…sue me I got a new iPhone and had to play) we changed the Participatory Networks tech brief page to a participatory librarianship test bed site. It’s not very interactive…yet. Take a look and get involved. Below is the video introduction for the site posted on YouTube. Wed, 04 Jul 2007 12:22:12 +0000I was asked several times at ALA this past week if I had abandoned virtual reference? Was virtual reference passe? Is it dying? Do I think “been there, done that?” In a word — no. I remain an advocate for virtual reference and there are still a few virtual reference related publication in the pipeline. [...] Fri, 29 Jun 2007 19:06:36 +0000I just received official word that I have been granted a sabbatical for the 2007-2008 academic year. The purpose of the sabbatical is to further develop the concept of participatory librarianship and the recommendations that came out of the Participatory Networks technology brief. I’ll have some more details on my planned activities for the year [...] Tue, 22 May 2007 02:30:18 +0000Isn’t it amazing how you can run across kindred spirits separated by time. I just ran across an article by Joan Bechtel called “Conversation, a New Paradigm for Librarianship?” written in 1986 (full citation below). It is a great read. I see a lot of crossover ideas here with our paper on Participatory Librarianship. She [...] Tue, 03 Apr 2007 18:21:12 +0000I’ve tried Meebo, but wasn’t impressed. Great to IM through a web interface, but you have to be logged onto Meebo. I saw folks talking about Plugoo on Dig_Ref and thought I’d take a look. Seems very cool. It connects a web based IM to my IM client (adium) on my desktop through AIM (or [...] Thu, 08 Mar 2007 17:22:23 +0000The final version of the ALA-OITP/IIS technology brief “Participatory Networks: The Library as Conversation” has now been posted online at:
http://iis.syr.edu/projects/PNOpen/
The site includes an executive summary, a PDF version of the final paper, and an experimental participatory interface to the document. Comments always welcome. From the document:
Knowledge is created through conversation. Conversations can take place between [...] Mon, 22 Jan 2007 13:58:30 +0000The final version of the Participatory Network Technology Brief (http://iis.syr.edu/projects/PNOpen/) developed for the ALA’s Office for Information Technology Policy will be releassed at ALA Midwinter. The full brief will be available via the web. Many, many thanks to those who took the time to comment on the first public draft.
There was an active period of [...] Thu, 14 Dec 2006 15:24:00 +0000Today the MacArthur Foundation is rolling out a big push into digital media and youth. They are working hard to create a field in the area with researchers and practitioners from a wide range of disciplines. I’ve been a part of this effort as an author for their MacArthur book series devoted to the topic [...] Thu, 19 Oct 2006 13:19:39 +0000The public is invited to provide input and feedback on the latest draft of “Participatory Networks: The Library as Conversation,” a technology brief being written for the ALA’s Office for Information Technology Policy. Read the draft, join the online discussion, or even WIKI the draft at:
http://iis.syr.edu/projects/PNOpen/
You will also find more information at the site on [...] Tue, 03 Oct 2006 13:53:38 +0000The rise of new web applications that both facilitate and depend upon user contributions has exposed a number of serious issues that today’s libraries must face. These web services allow users to easily:
* build digital collections (YouTube, FLIKR);
* join and create social networks (or digital collections of [...] Thu, 28 Sep 2006 12:07:53 +0000Lankes has been nominated to the National Academies’ National Research Council policy study “Transportation Information Manage-
ment: A Strategy for the Future.â€? From the National Cooperative Highway Research Program’s 2007 outlook:
The scope of the current National Research Council study is to “…provide strategic advice to the federal government and the states regarding a sustainable administrative structure [...] Tue, 15 Aug 2006 13:35:36 +0000The new Commons project has started to get some press. There was a nice write up in the Chronicle of Higher Education. Here’s the blog link, but the actual article is behind a password:
http://chronicle.com/daily/2006/03/2006032901t.htm
Ars Technica also write it up:
http://arstechnica.com/news.ars/post/20060330-6492.html Fri, 31 Mar 2006 19:49:27 +0000No, not that MacArthur grant…this one funds the creation and the “Credibility Commons” which includes Reference Extract.
the Credibility Commons is an experimental environment enabling individuals the opportunity to try out different approaches to improving access to credible information on the World Wide Web. Tools will be provided to researchers as well as the public, allowing [...] Thu, 23 Feb 2006 13:55:21 +0000I’ve been playing with inductive clustering of digital reference questions. To this point I’ve been visualizing this in 2D, but I have been keeping track of three dimensions.
I’ve discovered a great little development application distributes as part of it’s developer package called Quartz Composer. It uses a visual programming language to directly tap into Apple’s [...] Thu, 09 Feb 2006 15:24:09 +0000A while back I posted on a project called IKE (Inductive Knowledge Engine) that uses complexity theory to inductively organize digital reference knowledge bases. I’ve been back at work with it, doing a substantial rewrite of the underlying system. I’ve also spruced up the look of the IKE output (including a cloud view, but that’s [...] Thu, 02 Feb 2006 22:05:25 +0000First the facts, then the plea, then the larger picture.
Facts:
I’ve put up a website to allow the VRD community to add events, articles, people and other to an interactive timeline (surrounding the VRD conferences…more on that later). It is anonymous and pretty informal. People go to the timeline at http://askeric.syr.edu/VRDTimeline and they can add (or [...] Sat, 29 Oct 2005 16:21:11 +0000In the spirit of sharing ideas early (even before they are fully developed), I’m posting a prospectus I put together on building an Open Infrastructure for the Greater Good. Maybe it already exists and I just don’t know about it, that’s why I put them into the public realm for comment. I think it is [...] Wed, 26 Oct 2005 15:04:58 +0000Cathy has good progress on refining the underlying database code on StoryStarters. We’re hoping to let it out for beta testing very soon (Monday). We’re also meeting on Thursday to talk about how we transform StoryStarters into a targeted digital reference system. Tue, 04 Oct 2005 15:34:43 +0000Sorry for the long time lag. So as we are continuing our StoryStarter (Kathy is working on cleaning up the data structure, and revising the PHP code for a first public beta) we’ve been percolating an interesting idea. Once we’re done with the first beta of StoryStarters, we’ll take that code base an begin transforming [...] Wed, 28 Sep 2005 16:48:46 +0000We’re in the process of sprucing up the StoryStarters prototype for first beta. Cathy is working on the final database schema.
The plan is once the database schema is in place we finish the StoryStarters beta.
Then we take this code base and re-task it for OpenQA Builder (shh, but we’re working on a release for distribution [...] Tue, 20 Sep 2005 01:30:49 +0000If you were scratching your head over that last post about IKE (the Inductive Knowledge Engine) and that clustering, fear not. Here is an animation showing IKE in action. The dots you see scattered about are each Story Starter responses. They have been randomly scattered around a 100 x 100 graph. Each frame of [...] Mon, 29 Aug 2005 15:24:51 +0000
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Publications
 = Full Text Available in PDF. The birth cries of digital referenceThe birth cries of digital reference [special section]. Lankes, R. David (Ed.). (2000). Reference and User Services Quarterly, 39(4), 352-390.
http://quartz.syr.edu/rdlankes/Publications/Journals/thebirthcriesofdigitalreference.htmlComments: 0 see or add comment
Extending the Conversations at the Department of Justice"Extending the Conversations at the Department of Justice" Lankes, R. David (1). Conversants
http://conversants.syr.edu/2008/05/01/61/Comments: 0 see or add comment
Collecting Conversations in a Massive Scale World"Collecting Conversations in a Massive Scale World" Lankes, R. David (forthcoming). Library Resources & Technical Services
http://quartz.syr.edu/rdlankes/Publications/Journals/LRTS-RDL.pdfComments: 0 see or add comment
Participatory Networks: The Library as Conversation"Participatory Networks: The Library as Conversation" Lankes, R. David, Silverstein, J. L., Nicholson, S., Marshall, T. (2007) 12(4). Information Research. [Available at http://informationr.net/ir/12-4/colis/colis05.html]
http://quartz.syr.edu/rdlankes/Publications/Journals/COLISFinal-v7.pdfComments: 0 see or add comment
Credibility on the Internet: Shifting From Authority to Reliability"Credibility on the Internet: Shifting From Authority to Reliability" Lankes, R. David (2008). Journal of Documentation 64(5).
http://quartz.syr.edu/rdlankes/Publications/Journals/credibilityontheinternet.pdfComments: 1 see or add comment
Participatory Networks: The Library as Conversation"Participatory Networks: The Library as Conversation." Lankes, R. David, Silverstein, J. L., Nicholson, S. 52(2). Information Technology and Libraries.Comments: 0 see or add comment
The Digital Reference Electronic Warehouse (DREW) Project: Creating the infrastructure for digital reference research through a multi-disciplinary knowledge base"The Digital Reference Electronic Warehouse (DREW) Project: Creating the infrastructure for digital reference research through a multi-disciplinary knowledge base." Nicholson, Scott & Lankes, R. D. 46(3). Reference and User Services Quarterly
http://quartz.syr.edu/rdlankes/Publications/Journals/drewfinal.pdfComments: 0 see or add comment
Digital Reference Research: Fusing Research and Practice"Digital Reference Research: Fusing Research and Practice." Lankes, R. D. 44(4). Reference and User Services Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/fusingresearchandpractice.pdf Comments: 0 see or add comment
The Digital Reference Research Agenda"The Digital Reference Research Agenda." Lankes, R. D. (2004) 55(4). Journal of the American Society for Information Science and Technology
http://quartz.syr.edu/rdlankes/Publications/Journals/jasisdr.pdfComments: 0 see or add comment
Costing reference: Issues, approaches, and directions for research"Costing reference: Issues, approaches, and directions for research." Lankes, R. D., Gross, M., & McClure, C. R. (2006) 46(95/96). The Reference Librarian, pp.171-184
http://quartz.syr.edu/rdlankes/Publications/Journals/costingreference....pdf Comments: 0 see or add comment
The Digital Reference Fallacy"The Digital Reference Fallacy." Lankes, R. D. 79/80. co-published simultaneously as Digital Reference Services Bill Katz (Ed.) Hawthorn Press; New York.
http://quartz.syr.edu/rdlankes/Publications/Journals/Fallacy.pdfComments: 0 see or add comment
The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services"The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services." Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004). 40(2), 347-363. Information Processing & Management.
http://quartz.syr.edu/rdlankes/Publications/Journals/stateart.pdfComments: 0 see or add comment
Current State of Digital Reference in Primary and Secondary Education"Current State of Digital Reference in Primary and Secondary Education." Lankes, R. D. (2003). 9(2) D-Lib Magazine.
http://quartz.syr.edu/rdlankes/Publications/Journals/Dlib.pdfComments: 0 see or add comment
Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment"Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment." Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). 73(2), The Library Quarterly. 103-120.
http://quartz.syr.edu/rdlankes/Publications/Journals/triage.pdfComments: 0 see or add comment
Building an Education Infrastructure for Allied Health"Building an Education Infrastructure for Allied Health." Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health
Full Text: http://quartz.syr.edu/rdlankes/Publications/Journals/EdTECHHealth.pdfComments: 0 see or add comment
Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View"Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View." Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends
http://quartz.syr.edu/rdlankes/Publications/Journals/LibraryTrends.pdfComments: 0 see or add comment
Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience"Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience." Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/managingdatacollection....PDF Comments: 0 see or add comment
The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems"The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems." Lankes, R. D. & Shostack, P. (2002). 41(4) Reference and User Services Quarterly
Full Text: http://quartz.syr.edu/rdlankes/Publications/Journals/nescRT.pdfComments: 0 see or add comment
Quality Standards for Digital Reference Consortia"Quality Standards for Digital Reference Consortia." Kasowitz, A., Bennett, B. & Lankes, R. D. (2000). 39(4) Reference and User Services Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/qualitystandardsfordigitalreferenceconsortia.pdf Comments: 0 see or add comment
Digital Reference [Special issue]Digital Reference [Special issue]. Lankes, R. D. (Ed.). (2000). 39(4) Reference and User Services Quarterly.Comments: 0 see or add comment
Developing a Mission for the National Education Network: The Challenge of Seamless Access"Developing a Mission for the National Education Network: The Challenge of Seamless Access." Lankes, R. David & Sutton, Stuart A. (1999). 16(2). Government Information Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/FinalGIQ.pdfComments: 0 see or add comment
AskA's: Lesson Learned from K-12 Digital Reference Services"AskA's: Lesson Learned from K-12 Digital Reference Services." Lankes, R. David (1999). 38(1) Reference & User Services Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/AskAsLessonLearned.pdfComments: 0 see or add comment
Digital Reference on the Internet"Digital Reference on the Internet." Lankes (1997). 7(4) Internet Research. MCB University Press: West Yorkshire, England.Comments: 0 see or add comment
AskERIC and the Virtual Library: Lessons for Emerging Digital Libraries"AskERIC and the Virtual Library: Lessons for Emerging Digital Libraries." Lankes, R. David (1995). 5(1) Internet Research. MCB University Press: West Yorkshire, England.
http://quartz.syr.edu/rdlankes/Publications/Journals/AskEricandtheVirtualLibrary.pdf Comments: 0 see or add comment
The VR technology agenda in medicine"The VR technology agenda in medicine." Nilan, Michael S., Silverstein, Joanne L. & Lankes, R. David. (1992). Virtual Reality 93 Special Report (33-7). San Francisco, AIExpert.Comments: 0 see or add comment
Cyberinfrastructure facilitators: new approaches to information professionals for e-ResearchCyberinfrastructure facilitators: new approaches to information professionals for e-Research. Lankes, R. D, Cogburn, D., Oakleaf, M., Stanton, J. (2008). Oxford e-Research Conference.
http://ora.ouls.ox.ac.uk/objects/uuid:392876bd-5d9f-40b0-822f-269332643e6bComments: 0 see or add comment
Networked Information Discovery and Retrieval for Educational Materials on the Internet: Metadata Development, Deployment, and EvolutionNetworked Information Discovery and Retrieval for Educational Materials on the Internet: Metadata Development, Deployment, and Evolution. Sutton , Stuart A., Lankes, R. David, Small , Ruth and Eisenberg , Michael (1998). In Preston, C. (Ed.), 1998 Proceedings of the 61st Annual Meeting (Vol. 35). The American Society for Information Science, Silver Spring, MD.
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The Virtual Reference Desk: Building Human Expertise into Information SystemsThe Virtual Reference Desk: Building Human Expertise into Information Systems. Lankes , R. David (1998). In Preston, C. (Ed.), 1998 Proceedings of the 61st Annual Meeting (Vol. 35). The American Society for Information Science, Silver Spring, MD.
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The Virtual Reference Desk: Supporting Education through a Network of Human ExpertiseThe Virtual Reference Desk: Supporting Education through a Network of Human Expertise. Wasik, Joann M., Lankes, R. David (1999) In Nixon, C. and Burmood, J. (Ed.), Internet Librarian 99: Proceedings of the Third Internet Librarian Conference. Information Today, Medford, NJ.
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Assessing Quality in Digital Reference ServicesAssessing Quality in Digital Reference Services. Lankes , R. David, McClure, C., and Gross, M. (2001). In 2001 Proceedings of the 64st Annual Meeting (Vol. 38). The American Society for Information Science, Silver Spring, MD.
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Taxonomies for Automated Question Triage in Digital ReferenceTaxonomies for Automated Question Triage in Digital Reference. Pomerantz, J., and Lankes, R. D. (2003). In C. C. Marshall, G. Henry and L. Delcambre (Eds.), Proceedings of the 2003 Joint Conference on Digital Libraries, May 27-31 2003, Rice University, Houston, TX (pp. 119-121). Washington DC: IEEE Computer Society.
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The Roles of Digital Reference in a Digital Library EnvironmentThe Roles of Digital Reference in a Digital Library Environment, Lankes, R.D. (2004). In Zhan Furui (Ed), The Proceedings of Digital Library – Advance the Efficiency of Knowledge Utilization (pp. 262-274). Scientific and Technical Documents Publishing House, Beijing, China.
http://quartz.syr.edu/rdlankes/Publications/Proceedings/DigRefWP.pdfComments: 0 see or add comment
New Concepts in Digital ReferenceLankes, R. David (2009). New concepts in digital reference. San Rafael, CA: Morgan-Claypool
http://www.morganclaypool.com/doi/abs/10.2200/S00166ED1V01Y200812ICR001Comments: 1 see or add comment
The Bread and Butter of the Internet: A Primer and presentation packet for educatorsThe Bread and Butter of the Internet: A Primer and presentation packet for educators. Lankes, R. David (1996). ERIC Clearinghouse on Information and Technology; Syracuse, NY.Comments: 0 see or add comment
Building and Maintaining Internet Information ServicesBuilding and Maintaining Internet Information Services. Lankes, R. David (1998). Dissertation, Syracuse University.
http://quartz.syr.edu/rdlankes/Publications/Books/Dissertation.pdfComments: 0 see or add comment
AskA Starter Kit: How to Build and Maintain Digital Reference ServicesAskA Starter Kit: How to Build and Maintain Digital Reference Services. Lankes , R. David and Kasowitz , Abby S. (1998). Scarecrow Press, Lanham, MD.
http://quartz.syr.edu/rdlankes/Publications/Books/AskA.pdfComments: 0 see or add comment
Building and Maintaining Internet Information Services: K-12 Digital Reference ServicesBuilding and Maintaining Internet Information Services: K-12 Digital Reference Services. Lankes, R. David (1998). ERIC Clearinghouse on Information and Technology; Syracuse, NY.Comments: 0 see or add comment
Digital Reference Services in the New MillenniumDigital Reference Services in the New Millennium. Lankes, R. David, Collins, J. and Kasowitz, A. S. (Eds.). (2000). New York: Neal-Schuman. Also published by Facet Publishing, the publisher of the UK Library Association
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Implementing Digital Reference Services: Setting Standards and Making it RealImplementing Digital Reference Services: Setting Standards and Making it Real. Lankes, R. David, McClure, C., Gross, M., and Pomerantz, J. (Eds.). (2002). New York: Neal-Schuman Publishers. Also published by Facet Publishing, the publisher of the UK Library AssociationComments: 0 see or add comment
Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and ProceduresStatistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. McClure, C., Lankes, R. David, Gross, M., and Choltco-Devlin, B. (2002). ERIC Clearinghouse on Information and Technology; Syracuse, NY.
http://quartz.syr.edu/rdlankes/Publications/Books/Quality.pdfComments: 0 see or add comment
The Digital Reference Research AgendaThe Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.Comments: 0 see or add comment
The Virtual Reference Experience: Integrating Theory into PracticeThe Virtual Reference Experience: Integrating Theory into Practice. Lankes, R. David, Janes, Joseph, Smith, Linda C., and Finneran, Christina M. (Eds.). (2004). New York: Neal-Schuman Publishers.
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Creating a Reference FutureCreating a Reference Future. Lankes, R. David, Abels, E., White, L., and Haque, S.. (Eds.). (2005). New York: Neal-Schuman Publishers.Comments: 0 see or add comment
Virtual Reference Service: From Competencies to AssessmentVirtual Reference Service: From Competencies to Assessment. Lankes, R. David, Westbrook, L., Nicholson, S., Radford, M., Silverstein, J. (Eds.). (2007). New York: Neal-Schuman Pblishers.Comments: 0 see or add comment
Digital Reference"Digital Reference." Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc.
http://quartz.syr.edu/rdlankes/Publications/Others/Encyclo-DigRef.pdfComments: 0 see or add comment
Motivating students"Motivating students." Small, Ruth and Lankes, R. David (1996). University Teaching: A Guide for Graduate Students. ED: L. Lambert, S. Tice, P. Featherstone. Syracuse University Press: Syracuse, NY.
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Building the Virtual Reference DeskBuilding the Virtual Reference Desk. Lankes, R. D. (1997). In Collis, B and Knezek, G. (Ed.), Teaching and learning in the digital age: Research into practice with telecommunications in educational settings (pp. 119-128). University of North Texas, Denton, TX: TCET.
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The Growing Support Crisis in Federal STIThe Growing Support Crisis in Federal STI. Lankes, R. David (2000). In Fletcher, P.D. and Bertot, J.C. (Ed.), World Libraries on the Information Superhighway : Preparing for the Challenges of the Next Millennium. Idea Group Publishing. Hershey PA.
http://quartz.syr.edu/rdlankes/Publications/Chapters/STIChapter.pdfComments: 0 see or add comment
Assessing the Provision of Networked Services: ERIC as an ExampleAssessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ.
http://quartz.syr.edu/rdlankes/Publications/Chapters/ASISBK.pdfComments: 0 see or add comment
Assessing Quality in Digital Reference Services: Preliminary FindingsAssessing Quality in Digital Reference Services: Preliminary Findings. Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
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Assessing Quality in Digital Reference Services: An Overview of the Key Literature in Digital ReferenceAssessing Quality in Digital Reference Services: An Overview of the Key Literature in Digital Reference. Gross, M., McClure, C. and Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
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Emerging Standards for Digital Reference: The Question Interchange ProfileEmerging Standards for Digital Reference: The Question Interchange Profile. Lankes, R. David (2002). In R. D. Lankes and C. McClure and M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
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Virtual ServiceVirtual Service. Lankes, R. David (2002). In Melling, M. and Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK.
http://quartz.syr.edu/rdlankes/Publications/Chapters/VirtServ.pdfComments: 0 see or add comment
The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge BaseThe Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base, Nicholson, S. and Lankes, R. D. (2005). In Lankes, Abels, White, and Haque (Eds)., Creating a Reference Future. Neal-Schuman Publishers, Inc.
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Trusting the Internet: New Approaches to Credibility ToolsTrusting the Internet: New Approaches to Credibility Tools. Lankes, R. David (Forthcoming). In MacArthur Digital Media Series, Volume on Credibility. MIT Press.
http://quartz.syr.edu/rdlankes/Publications/Chapters/Credibility.pdfComments: 1 see or add comment
Integrating Expertise into the NSDL: Putting a Human Face on the Digital LibraryPomerantz, J., and Lankes, R. D. (2002, 14-18 July). Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library. Poster presented at the Joint Conference on Digital Libraries, Portland, OR.Comments: 0 see or add comment
DREW: Digital Reference Electronic WarehouseNicholson, S., and Lankes, R. D. (2005, 7-11 July). DREW: Digital Reference Electronic Warehouse. Poster presented at the Joint Conference on Digital Libraries, Denver, CO.
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SonicScreen: Use of alternate modalities in the user interface"SonicScreen: Use of alternate modalities in the user interface." Lankes, R. David and Nilan, Michael S. (1994, December). Final report for the U.S.Air Force Office of Scientific Research.
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User-Based requirements for large-scale distributed information management systems: Representation for system designers"User-Based requirements for large-scale distributed information management systems: Representation for system designers." Nilan, Michael S. and Lankes, R. David. (1992, August). Final report for Summer Research Program Rome Laboratory/Air Force Office of Scientific Research.Comments: 0 see or add comment
Building the Virtual Reference Desk"Building the Virtual Reference Desk." Lankes, R. David (1997). White Paper for the Virtual Reference Desk. ERIC Clearinghouse on Information and Technology; Syracuse, NY.Comments: 0 see or add comment
Virtual Reference Desk AskA Software: Decision Points and Scenarios"Virtual Reference Desk AskA Software: Decision Points and Scenarios" Lankes, R. D. and Kasowitz, A. (1998). Paper presented to the ERIC Directors. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.Comments: 0 see or add comment
The Virtual Reference Desk: Building a Network of Expertise for America's Schools"The Virtual Reference Desk: Building a Network of Expertise for America's Schools." Lankes, R. David (1998). White Paper for the Virtual Reference Desk. ERIC Clearinghouse on Information and Technology; Syracuse, NY. ED417728
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Adjuncts, Affiliates and Partners: Building an ERIC Network for the 21st Century"Adjuncts, Affiliates and Partners: Building an ERIC Network for the 21st Century." Lankes, R. David (1999). Paper presented to the ERIC Directors. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
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The Virtual Reference Desk: Question Interchange Profile"The Virtual Reference Desk: Question Interchange Profile." Lankes, R. David (1999). White Paper for the Virtual Reference Desk. ERIC Clearinghouse on Information and Technology; Syracuse, NY.
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Digital Reference Services and Centers at the United States Department of Education: Analysis and RecommendationsDigital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations. Silverstein, J.L. and Lankes, R. David (1999). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
http://quartz.syr.edu/rdlankes/Publications/Others/EdCenters.pdfComments: 0 see or add comment
Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software ToolsDigital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools. Silverstein, J.L. and Pomerantz, J. and Lankes, R. David (2001). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
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Impact and Opportunity of Digital Reference in Primary and Secondary EducationImpact and Opportunity of Digital Reference in Primary and Secondary Education. Lankes, R. David (2002). Commissioned white paper for the digital reference research symposium held at Harvard University. Available ERIC Clearinghouse on Information and Technology; Syracuse, NY.
http://quartz.syr.edu/rdlankes/Publications/Proceedings/K12DR.pdf Comments: 0 see or add comment
Participatory Networks: The Library as ConversationParticipatory Networks: The Library as Conversation. Lankes, R. David, Silverstein, J. and Nicholson, S. (2007). Commissioned technology brief for the American library Association's Office of Information Technology Policy. Available Information Institute of Syracuse: Syracuse New York. http://iis.syr.edu/Comments: 0 see or add comment
A Sparrow with a Machine Gun"A Sparrow with a Machine Gun" Lankes, R. David (Spring 2009). netConnect: Data in Context supplement to Library Journal.
http://www.libraryjournal.com/article/CA6650838.htmlComments: 0 see or add comment
Reference Extract: Extending the Reach of Digital Reference through Collaborative Data WarehousingReference Extract: Extending the Reach of Digital Reference through Collaborative Data Warehousing. Lankes, R. D. and Nichoson, S. (2005). IEEE Technical Committee on Digital Libraries Bulletin 2(1).
http://www.ieee-tcdl.org/Bulletin/v2n1/nicholson/nicholson.htmlComments: 0 see or add comment
AskERIC: The Virtual librarian"AskERIC: The Virtual librarian." Lankes, R. David (1993). Information Searcher. Datasearch Group; Scarsdale, NY. (invited article)Comments: 0 see or add comment
The Internet model"The Internet model." Lankes, R. David (1995). 7(1) Information Searcher. Datasearch Group; Scarsdale, NY. (invited article)
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E-Mail: The Net's common currency"E-Mail: The Net's common currency." Lankes, R. David (1995). 7(2) Information Searcher. Datasearch Group; Scarsdale, NY. (invited article)
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Telnet and FTP: The Internet's forgotten heroes"Telnet and FTP: The Internet's forgotten heroes." Lankes, R. David (1995). 7(3) Information Searcher. Datasearch Group; Scarsdale, NY. (invited article)
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Gopher: What if the world was one big menu?"Gopher: What if the world was one big menu?" Lankes, R. David (1995). 7(4) Information Searcher. Datasearch Group; Scarsdale, NY. (invited article)
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The World Wide Web or do spiders really surf?"The World Wide Web or do spiders really surf?" Lankes, R. David (1996). 8(1) Information Searcher. Datasearch Group; Scarsdale, NY. (invited article)
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New toys and trends for the Internet"New toys and trends for the Internet." Lankes, R. David (1996). 8(2) Information Searcher. Datasearch Group; Scarsdale, NY. (invited article)
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The Bread and butter of the Internet"The Bread and butter of the Internet." Lankes, R. David (1996). ERIC Digest. ERIC Clearinghouse on Information and Technology; Syracuse, NY. (invited article)
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Build a World Wide Web Commerce Center"Build a World Wide Web Commerce Center." Lankes, R. David. (1997) Book Review. 7(4) Internet Research Comments: 0 see or add comment
Intranets"Intranets" Lankes, R. David (1997) 1(1) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article)
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Web Authoring"Web Authoring" Lankes, R. David (1997) 1(2) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article)
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AskA Services"AskA Services" Lankes, R. David (1998) 1(3) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article)
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Real Time Messaging for Collaboration"Real Time Messaging for Collaboration" Lankes, R. David (1998) 1(4) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article) Comments: 0 see or add comment
Presenting a Good Image"Presenting a Good Image" Lankes, R. David (1998) 1(5) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article)
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A Hyperfiction Continuum"A Hyperfiction Continuum" Lankes, R. David (1998) 1(6) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article)
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Synthesis Tools 1"Synthesis Tools 1" Lankes, R. David (1998) 2(2) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article)Comments: 0 see or add comment
Grabbing ERIC by the Tail: Introducing the ERIC Commissioned Papers"Grabbing ERIC by the Tail: Introducing the ERIC Commissioned Papers." Lankes, R. D. (2000). 18(1) Government Information Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Others/elephant.pdfComments: 0 see or add comment
Introduction: I Want My Flying Car"Introduction: I Want My Flying Car." Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
http://quartz.syr.edu/rdlankes/Publications/Others/FlyingCar.pdfComments: 0 see or add comment
Library Association 2.0"Library Association 2.0." Lankes, R. D. (September 2007). Searcher Magazine. Medford, NJ; Information today.
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Virtual Reference to Participatory Librarianship: Expanding the Conversation"Virtual Reference to Participatory Librarianship: Expanding the Conversation" Lankes, R. David (forthcoming). ASIS&T Bulletin
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