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Presentations 2002-2007

Latest New Librarianship Posted: Nov 05 2009 07:35:10 "New Librarianship" Keynote Charleston Conference 2009, Charleston, SC. Abstract: The best days of librarianship are ahead of us. However, to get there the field must step back, refocus, and reexamine our core principles. We as a profession have become so focused on the trees of standards and process that we are now at risk from missing the larger forest of opportunities. This talk will present a view of a new librarianship, one focused on knowledge and action instead of artifacts and collection. The presentation will look beyond the trends of today's technologies to a durable new librarianship that focuses on innovation, leadership, and service. Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/Charleston.pdf Audio: http://quartz.syr.edu/rdlankes/pod/2009/charleston09.mp3 Screencast: Comments: 6 see or add comment

Inventing the Future of Librarianship

"Inventing the Future of Librarianship" Keynote Knutpunkt 2009, Linkoping, Sweden.

Abstract: This presentation examines work to redefine librarianship not as a set of functions, or skills, but as a deeper mission rooted in how people learn and use knowledge.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/RealSweden.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/Sweden.mp3

They Named the Building after Us

"They Named the Building after Us" Northern New York Library Network 2009 Conference, Potsdam, NY.

Abstract: The mission of librarians is to improve society through facilitating knowledge creation in their communities. Through service, innovation, and leadership, librarians facilitate conversations in schools, communities, colleges, government, businesses, and beyond. It is this act of facilitation of knowledge in partnership with communities that makes a library, not collections, blogs, catalogs, or ivy on walls. This is the central premise of participatory librarianship. This discussion will explore the new role of librarians as a passionate and powerful force focused on the social good.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/NNYLN.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/NNYL.mp3

A Time of our Choosing

"A Time of our Choosing" Keynote for the Michigan Library Consortium Annual Meeting, Lansing, MI.

Abstract: An argument for taking a step back and reconceptualizing librarianship through conversation.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/Lansing.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/MichiganLansing.mp3
Lecture Notes: http://quartz.syr.edu/rdlankes/Presentations/2009/LansingNotes.html

Change Management

"Change Management" Connecticut Library Association Leadership Institute, Hartford, Ct.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/CTChange.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/CtChange.mp3

Conversants

"Conversants" Virtual Conference Presentation, ALA Annual Conference 2009, Chicago, IL.

Abstract: The following presentation is a crossover between the Conversatns Converation/Confernece and the ALA Annual Conference.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/ConversantsALAVirtual.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/VirtualALA.mp3
Transcript: http://quartz.syr.edu/rdlankes/Presentations/2009/ConvTrns.html

They Named the Building after Us: The Library as Conversation

With the online Conversants Conference/Conversation wrapping up, I wanted to make the materials for the keynote generally available. Thanks to all who helped out and participated. "They Named the Building after Us: The Library as Conversation" Keynote Conversants Conference/Conversation.

Abstract: The mission of librarians is to improve society through facilitating knowledge creation in their communities. Through service, innovation, and leadership librarians facilitate, conversations in schools, communities, colleges, government, businesses, and beyond. It is this act of facilitation of knowledge in partnership with communities that makes a library – not collections, blogs, catalogs, or ivy on walls. This is the central premise of participatory librarianship. This keynote will explore the new role of librarians as a passionate and powerful force focused on the social good. It will present a unifying approach to librarianship that seeks to make sense of Library 2.0 and information commons alike.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/ConversantsKeynote.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/ConversantsKeynote.mp3

They Named the Building After Us: The Library as Conversation from R. David Lankes on Vimeo.

The Death of the Document

"The Death of the Document" Program for Cooperative Cataloging, American Library Association Annual Conference, Chicago, IL.

Abstract: When a book becomes an ebook it looses more than simply its physical binding - it looses hard boundaries that separate the content of the book from its use. Online journals are not simply pictures of a traditional journal on a screen, but rather the foundations of intellectual communities. While today we hold on to terms such as book, journal, magazine and simply affix "e" to them, in truth, these terms of simply metaphors, an echo of an earlier analog reality. Online narratives, theses, and "how-to's" become living documents bound closer to a multitude of contexts that defy traditional notions of information organization, already strained to the breaking point of scale. What is needed is a new approach to organizing knowledge, one based on context that occurs in the space between artifacts.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/SUNYLA.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/PCC.mp3

Einstein Goes to a Party...

"Einstein Goes to a Party..." State University of New York Library Association, Syracuse, NY.

Abstract: Librarians must look beyond functional definition of the field (what we do it and how we do it) and to deeper understandings that will allow them to succeed into the future.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/SUNYLA.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/SUNYLA.mp3

Fighting for the Soul of Libraries

"Fighting for the Soul of Libraries" New York State Library Assistants Association, Troy, NY

Abstract: Libraries are changing - transforming from quiet buildings with loud rooms to loud buildings with quiet rooms - from places for things to places for knowledge and learning. This change is too big and important. Every one from librarian to assistant to patron must help shape the future of our libraries. Come start the conversation.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/NYSLAA.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/NySLAA.mp3

Not Done Yet

"Not Done Yet" Beta Phi Mu Induction, Syracuse, NY

Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/BPM.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/BPM.mp3

Challenge your Thinking

"Challenge your Thinking" Connecticut Library Association Annual Conference, New Haven, CT

Abstract: What if librarianship wasn’t a vocation of tools and skills, but of passion and knowledge? What if instead of identifying our roles with materials and order, we thought about embracing the chaos and excitement of change?
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/Conn.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/Conn.mp3

Libraries Facilitating Conversations and Communities

"Libraries Facilitating Conversations and Communities" Texas Library Association Annual Conference, Houston, TX

Abstract: At their core, libraries are about conveying knowledge and fostering the exchange of ideas through communication and conversation. This session examines the library's continuing role in community dialogue. The speaker emphasizes how libraries can advance their communities - and their position in them - by embracing participatory Web 2.0 technologies.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/TxLA.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/TxLA.mp3

The Big Picture

"The Big Picture" State Library of Arizona, Phoenix, AZ

Abstract: Dr. R. David Lankes of Syracuse University will discuss some of the ideas and challenges of participatory librarianship. Simply put, participatory librarianship recasts library and library practice using the fundamental concept that knowledge is created through conversation. Libraries are in the knowledge business, therefore libraries are in the conversation business. Participatory librarians approach their work as facilitators of conversation. Be it in practice, policies, programs and/or tools, participatory librarians seek to enrich, capture, store and disseminate the conversations of their communities.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/Arizona.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/Arizona.mp3

Reference Extract: Obligations and Opportunities

"Obligations and Opportunities" ALA Annual Conference, Denver, CO

Abstract: A discussion of the "what" of Reference Extract and the "why."
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/RefEx-ALA.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2009/RefEx-ALA.mp3

Panel: Participatory Librarianship

"Panel: Participatory Librarianship" ALISE Conference, Denver, CO.

Abstract: Presentations on the theory and reality of participatory concepts.

Todd Marshall(Syracuse) on the Theoretical underpinnings of participatory networks
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/Marshall.pdf

David Pimentel(Syracuse) and his examination of organizing principles in participatory environments
http://quartz.syr.edu/rdlankes/Presentations/2009/Pim.pdf

R. David Lankes(Syracuse) on the implications for MLS education and the Reference Extract project
Slides: http://quartz.syr.edu/rdlankes/Presentations/2009/RefEx-ALISE.pdf

Useless

"Useless" Denver, CO.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Useless.pdf

Obligations and Opportunities

"Obligations and Opportunities" IMLS Grants to States Conference, Washington, DC

Abstract: A discussion of how library service should match how people build knowledge. It also discusses the obligation and power of libraries participating in their communities and society as a whole.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/IMLSStates.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/IMLSStates.mp3
Video: http://ptbed.org/downloads/IMLSStates.mp4

The Times They are a-Changin’

"The Times They are a-Changin'" NMRLS Annual Meeting, North Andover, MA

Abstract: A discussion of how library service should match how people build knowledge. It also discusses the obligation and power of libraries participating in their communities and society as a whole.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/BosAfter.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/BosAft.mp3
Video: http://ptbed.org/downloads/BosAfter.mp4

Conversations: 2 Grand Pianos on a Stage

"Conversations: 2 Grand Pianos on a Stage" Joint Metrowest and SEMLS Annual Council of Members, Ashland, MA.

Abstract: An integration of how the concepts of participatory librarianship integrate into real tools and changes.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/BostonMorning.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/BosMorning.mp3
Video: http://ptbed.org/downloads/Boston-Record.mp4

Not Done Yet: Charting a New Course for Librarianship

"Not Done Yet: Charting a New Course for Librarianship" 40th Anniversary Speakers Series, Smithsonian Libraries, Washington, D.C.

Abstract: A look into the past and future of libraries through the lens of participatory librarianship.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Smithsonian.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/Smithsonian.mp3
Video: http://ptbed.org/downloads/Smithsonian.mp4
Smithsonian Webcast: http://www.sil.si.edu/lectures_40th_Lankes.html

The Library as Conversation

"The Library as Conversation" Library Adaptation: Expose Yourself, WNYLRC Conference, Buffalo, NY.

Abstract: Every librarian has "the story." That story about linking a patron to a needed social service or helping someone get a job, or simply find the perfect book. These stories lie at the heart of the library. Books, videos, web pages, these are simply artifacts – tools to aid in the libraries true mission of building knowledge. The keynote will outline a vision of libraries as true and participatory knowledge organizations. Organizations that facilitate the conversations of their communities, not simply provide access to a collection.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Buffalo.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/Buffalo.mp3
Video: http://ptbed.org/downloads/buff.mp4

The Obligation of Leadership

"The Obligation of Leadership" 2008 LITA Forum, Cincinnati, OH.

Abstract: No matter how many users one talks to in designing a system, there will be a gulf between what a user wants and what a system can do. The belief that users even know what they want, or that somehow a library can correctly interpret the needs of users is at best presumptuous. To truly build systems that met the needs of users, we must let them build these systems directly. By transforming our library systems into participatory systems, not only do we better meet the needs of our patrons, we also build systems that reflect the core principles of librarianship -- getting away from simply adopting new technologiesdeveloped in other fields. This presentation will explore the concept of participatory systems, and talk about what from the Web 2.0 and Library 2.0 world is durable, and how to avoid the latest fads.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/LITA.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/LITA.mp3
Video: http://ptbed.org/downloads/LITA-Record.mp4

Cyberinfrastructure Facilitators

"Cyberinfrastructure Facilitators: New Approaches to Information Professionals for E-Research" Oxford e-Research'08 Conference, Oxford, UK.

Abstract: This paper introduces the concept of a CI-Facilitator defined as a vital member of the research enterprise who works closely with researchers to identify extant tools, data sets, and other resources that can be integrated into the process of pursuing a research objective. In order to prepare CI-Facilitators to evolve with e-Research endeavors they must be grounded in deep conceptual frameworks that do not go out of date as quickly as any given cyberinfrastructure technology. One such framework, that of participatory librarianship, is presented here and explored in terms of tackling the issue of massive scale data in research. Participatory librarianship is grounded in conversation theory and seeks to organize information as a knowledge process rather than as discreet objects in some taxonomy. Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Oxford.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/Oxford.mp3
Video: http://ptbed.org/downloads/Oxford-Record.mp4

If They Build It They Will Come

"If They Build It They Will Come" Rethinking Access to Information IFLA Satellite Conference, Boston, MA.

Abstract: No matter how many users one talks to in designing a system, there will be a gulf between what a user wants and what a system can do. The belief that users even know what they want, or that somehow a library can correctly interpret the needs of users is at best presumptuous. To truly build systems that met the needs of users, we must let them build these systems directly. By transforming our library systems into participatory systems, not only do we better meet the needs of our patrons, we also build systems that reflect the core principles of librarianship -- getting away from simply adopting new technologies developed in other fields. This presentation will explore the concept of participatory systems, and talk about what from the Web 2.0 and Library 2.0 world is durable, and how to avoid the latest fads. Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/NewBoston.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/IFLA.mp3
Video: http://ptbed.org/downloads/IFLA.mp4

Theory Meets Practice: Educators and Directors Talk

"Theory Meets Practice: Educators and Directors Talk" Reference Renaissance Conference, Denver, CO.

Abstract: Audio from a panel moderated by Gillian Harrison

Panel members were
R. David Lankes, Ph.D., Syracuse University
Jamie LaRue, Douglas County Libraries
Marie L. Radford, Ph.D., Rutgers University School of Communication, Information, and Library Studies
Carla J. Stoffle, Dean of Libraries and Center for Photography, University of Arizona

Audio: http://quartz.syr.edu/rdlankes/pod/2008/RefRen.mp3

The Dewey-Level Shift

"The Dewey-Level Shift" WiLSWorld Conference, Madison, WI.

Abstract: The world is changing radically — just like it always has. It does no good to pretend that the field of librarianship has never encountered change at the magnitude offered by the current Internet age. Nor does it help to believe that past success in meeting the demands of a changing society was automatic or did not involve radical change. Lankes will present a discussion of current forces precipitating radical change in the field, and what shape that change might look like. Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/WiLS.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/WiLS.mp3
Video: http://ptbed.org/downloads/WiLS-Record.mp4

Participatory Librarianship Update

"Participatory Librarianship Update" ALA Annual Conference, Anaheim, CA.

Abstract: Update on OITP efforts in Participatory Librarianship.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Futures-OITP.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/Futures-OITP.mp3
Video: http://ptbed.org/downloads/Futures-OITP.mp4

Social Networking and Reference

"Social Networking and Reference" Reinvented Reference 4: Emerging Technologies for Reference Services (an ALA pre-conference), Anaheim, CA.

Abstract: Exploring the "why" behind social networking, and librarianship in general.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/RUSA.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/RUSA.mp3
Video: http://ptbed.org/downloads/RUSA.mp4

You Are the Future of Libraries: No Pressure

"You Are the Future of Libraries: No Pressure" Path to the Future, a University of Maryland Libraries Speaker Series, College Park, MD.

Abstract: If libraries are obsolete in 10 years, it's your fault. It's my fault too. As Alan Kay once said "the best way to predict the future is to invent it." So since we are the people ultimately responsible for creating the future, we are the future of the library. Assume for a moment "they" are right ... you know, them. The ones who say that the Internet/ Mass Digitalization /Search Engines/ Wikipedia/Document Right Management/ Whatever is going to put libraries out of business. Assume that the stacks are bare, the coffee bars are empty, and the ivy is left to run riot over the columns. Is there still a library? If that strikes you as an odd question, let me ask you another one. Is the future of the library a question of stacks, coffee bars or ivy?
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/UMD.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/UMD.mp3
Video: http://ptbed.org/downloads/UMD-Record.mov

Same Old Story: Everything is Different

"Same Old Story: Everything is Different" Metro Spring Conference, Brooklyn, NY.

Abstract: A discussion of the need for innovation in reference and throughout the library profession.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Metro.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/Brooklyn.mp3
Video: http://ptbed.org/downloads/Metro-Record.mp4

Library Science and the Ivy League

"Library Science and the Ivy League" Cornell Libraries, Ithaca, NY

Abstract: A discussion of the intellectual contributions libraries make to the academy.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Cornell.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/Cornell.mp3
Video: http://ptbed.org/downloads/Cornell.mp4

Participatory Librarianship and Radical Change Agents

"Participatory Librarianship and Radical Change Agents" Eastern New York ACRL Chapter, Syracuse, NY.

Abstract: A discussion of the need for innovation in reference and throughout the library profession.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/NewEastern.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/2008/ENY.mp3
Video: http://ptbed.org/downloads/NewEastern-Record.mp4

The Innovation Imperative

"The Innovation Imperative" Oregon Virtual Reference Summit 2008, Salem, OR.

Abstract: A discussion of the need for innovation in reference and throughout the library profession.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Oregon.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/Oregon.mp3
Video: http://ptbed.org/downloads/Innovate.mp4

The Library as Conversation

"The Library as Conversation" Connecticut Library Association Annual Conference, Groton, CT.

Abstract: Knowledge is generated through conversation. Libraries are in the knowledge business; hence, in the conversation business as well. Books, videos, and web pages are artifacts, the pale afterglow of active knowledge creation. The essential power of the library is found in facilitating knowledge creation in our communities. Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Conn.pdf Audio: http://quartz.syr.edu/rdlankes/pod/Conn.mp3
Video: http://ptbed.org/downloads/Conn-CD.mov

The Dewey-Level Shift

"The Dewey-Level Shift" Information Futures Institute, Berkman Center, Cambridge, MA.

Abstract: A discussion of how the future of libraries is shaped by participatory concepts and the theory that knowledge is created through conversation. Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/IFIExport.pdf

Information Technology, Participatory Librarianship, and Educating LIS Professionals

"Information Technology, Participatory Librarianship, and Educating LIS Professionals" Rutgers MLIS Colloquium, New Brunswick, NJ.

Abstract: The American Library Association's Office for Information Technology Policy (OITP) has named its first Fellow: R. David Lankes of the Syracuse School of Information Studies. Professor Lankes will speak about how the concept of participatory librarianship can build on Web 2.0, Libraries 2.0, and similar trends to give direction to the future of the profession.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Rutgers.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/sRutgers.mp3
Video: http://ptbed.org/downloads/smallRutgers.mov

Systems, Conversations and Participation

"Systems, Conversations and Participation" Innovative Interface's Academic Library Director's Conference, Berkeley, CA.

Abstract: Social is the rage across the Internet. Social bookmarking, social tagging, social networks. But what is social and why does it matter? Can we just make something, like a library social? How can concepts such as community conversations clarify the mission of the library and help direct us in how we build systems for today and tomorrow? David's presentation will explore aspects of social computing and present underlying concepts of, what he terms, "participatory librarianship". He will seek to go beyond today's Web 2.0 buzz words and explore ways that today's librarian can be effective and necessary in today's "social" world.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/iii.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/sf.mp3
Video: http://ptbed.org/downloads/IIIBig.mp4

Conversations, Participation and Libraries

"Conversations, Participation and Libraries" SILS Colloquium at the Catholic University of America, Washington DC.

Abstract: Too much technology? Too little technology? Certainly the past two decades have challenged our schools to not only prepare librarians for a new practice environment, but to constantly place these technologies in the larger contexts of our field and society. New technologies, both the fads and the fundamental, have filled our traditional cores and electives to their breaking points. How can we decide what is durable in these new technologies? What is the proper balance between concepts and technology features? What is the overall concept of librarianship that allows us to define cutting edge, obsolete, and irrelevant? It is hoped that this meeting and the larger series of conversations taking place in LIS programs around the country, can bring some consensus to these questions.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Catholic.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/Catholic.mp3
Video: http://ptbed.org/downloads/Catholic.mp4

Participatory Libraries

"Participatory Libraries" Drexel University School of Information and Technology College Colloquium Series, Philadelphia, PA.

Abstract: The library landscape is constantly in flux. New technologies, new practices, and new theories are the sign of an active field. However, these dynamic forces also lead to confusion and conflict. It also leads to a spate of new services and functions that are sometimes awkward to integrate into existing research, operations and curricula. In today's world of Web 2.0, Library 2.0, social networks, blogs and wiki's what concepts are durable and what is new that must be imparted to the next generation of professionals? Thinking through this issue - its technological and professional implications and legislative and policy overlaps - is an example of the type of work conducted at the American Library Association's (ALA's) Washington Office. ALA's Office for Information Technology Policy (OITP), a part of the Washington Office, and Syracuse University's Information Institute of Syracuse have initiated a project to examine this issue under the rubric of participatory librarianship (http://ptbed.org). Simply put, participatory librarianship recasts library and library practice from the fundamental concept that knowledge is created through conversation. Since libraries are in the knowledge business they are, therefore, in the conversation business - in both the digital and physical worlds. Participatory librarians approach their work as facilitators of conversation. Be it in practice, policies, programs and/or tools, participatory librarians seek to enrich, capture, store and disseminate the conversations of their communities. As part of this effort, project researchers are seeking input from library and information science (LIS) faculty and students on how participatory concepts can be integrated into curricula and to identify ongoing related research. The input of the LIS research and education community will be incorporated into a Participatory Library Starter Kit. This starter kit will present case studies from a wide variety of settings including: public, federal, and academic libraries; library vendors; and, of course, the LIS research and education community.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Drexel.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/Drexel.mp3
Video: http://ptbed.org/downloads/BigIdeas.mp4

Scapes

"Scapes" OCLC Symposium on Reference and Social Networking, Philadelphia, PA.

Abstract: Who said reference has to be one person, one librarian, one question? Can reference be a social activity? How can we truly put the user at the center of reference? How can we re-imagine reference as a learning activity where the reference librarian facilitates learning? David Lankes will focus on reference as a truly participatory process and how such a process can take advantage in the latest in web technologies.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/Scapes.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/OCLC-Scapes.mp3
Video: http://video.google.com/videoplay?docid=-4867328898935259711

Participatory Librarianship and Web 2.0 in the Curriculum

"Participatory Librarianship and Web 2.0 in the Curriculum" Presentation at the ALA/ALISE Meeting, Washington, DC.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2008/ALISE.pdf

Participatory Librarianship

"Participatory Librarianship" Presentation to OCLC, Dublin, OH.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/OCLC.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/OCLC.mp3
Video: http://video.google.com/videoplay?docid=-7370674559319462525

Participatory Librarianship: Who What Where Why?

"Participatory Librarianship: Who What Where Why?" Academic Conference 2007, Saratoga Springs, NY.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/SLRLC.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/SLRLC.mp3

The Library as Conversation

"The Library as Conversation" Free Library of Philadelphia President's Forum, Philadelphia, PA.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/PhillyExecShare.pdf Audio: http://quartz.syr.edu/rdlankes/pod/Philly.mp3 Video: http://video.google.com/videoplay?docid=-1481211646054597416

Participatory Networks: The Library as Conversation

"Participatory Networks: The Library as Conversation" CoLIS 6, Boras, Sweden.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/COLIS.pdf Audio: http://quartz.syr.edu/rdlankes/pod/CoLIS.mp3

The Future of Retrieval: Finding Conversations

"The Future of Retrieval: Finding Conversations" ALA Annual Conference, Washington, DC.

Abstract: Ron Miller, Director of Product Management, HW Wilson, hosts a panel of industry leaders including: Mike Buschman, Program Manager, Windows Live Academic, Microsoft. R. David Lankes, PhD, Director of the Information Institute of Syracuse, and Associate Professor, School of Information Studies, Syracuse University. Marydee Ojala, Editor, ONLINE, and contributing feature and news writer to Information Today, Searcher, EContent, Computers in Libraries, among other publications. Jay Datema, Technology Editor, Library Journal Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/futuresearch.pdf Audio: http://quartz.syr.edu/rdlankes/pod/FutureMix.mp3

Collecting Conversations in a Massive Scale World

"Collecting Conversations in a Massive Scale World" ALCTS 50th Anniversary Conference, Washington, DC.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/ALCTS.pdf Audio: http://quartz.syr.edu/rdlankes/pod/ALCTS.mp3

Participatory Networks: The Library as Conversation

"Participatory Networks: The Library as Conversation" Presentation to the National Agricultural Library, Washington, DC.

Abstract: A discussion of designing digital libraries and library systems using participatory principles. Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/Lankes-NAL.pdf

Library as Conversation

"Library as Conversation" NYLink Annual Members Conference, Saratoga Springs, NY.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/NYLink.pdf Audio: http://quartz.syr.edu/rdlankes/pod/Saratoga.mp3

Participatory Networks: The Library as Conversation

"Participatory Networks: The Library as Conversation" Amigos Annual Members Conference, Dallas, TX.

Abstract: Thoughts on how libraries facilitate conversations. The idea is based on a simple theory: Knowledge is created through conversation; libraries are in the knowledge business; therefore, libraries are in the conversation business. Though libraries serve a vital role as community memory keeper, they often fall short of the ideal. Lankes will explain how by embracing the participatory online technologies from Web 2.0 libraries can advance not just their communities, but their positions within them. You'll learn how adopting network concepts and software promotes the library's most fundamental mission: knowledge creation and dissemination.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/Dallas.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/Dal.mp3

Library as Conversation: Facing the Challenge

"Library as Conversation: Facing the Challenge" Informare a Distanza 2.0: Condividere e Cooperare nel Reference Oggi. Florence, Italy.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/Florence.pdf

Developing an Open Infrastructure for the Greater Good

"Developing an Open Infrastructure for the Greater Good" ASIDIC Spring Meeting, Orlando, FL

Abstract: Uses conversation theory to examine the role of databases and database vendors in a Web2.0 (and beyond) context. Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/ASIDIC.pdf Audio: http://quartz.syr.edu/rdlankes/pod/ASIDIC.mp3

Participatory Networks: The Library as Conversation

"Participatory Networks: The Library as Conversation" ALA/OITP. Information Island, Second Life.

Video: http://quartz.syr.edu/rdlankes/presentations/2007/Lankes-SL.mp4

Using Virtual Reference to Rule the World

"Using Virtual Reference to Rule the World" Information Online Satellite Workshop, Sydney, NSW, Australia. Conducted a half-day workshop on planning and implementing digital reference services.

Abstract: Half day workshop on the operational and strategic aspects of virtual reference. Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/AusWorkshop.pdf

Technology as Conversation

"Technology as Conversation" TAFE New South Wales Meeting, Sydney, NSW, Australia.

Abstract: Discusses major technology trends TAFE needs to be account for in their 20/20 planning process. Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/TAFE-Key.pdf

The Changing Face of Reference

"The Changing Face of Reference" Information Online Conference 2007, Sydney, NSW, Australia

Abstract: Discusses the need to shift libraries from artifacts to conversations. Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/InfoOnline.pdf Audio: http://quartz.syr.edu/rdlankes/pod/infoonline.mp3

Participatory Networks: The Library as Conversation

"Participatory Networks: The Library as Conversation" ALA Washington Office Update, ALA Midwinter, Seattle, WA.

Abstract: Overview of the IIS/ALA project on participatory networks and participatory librarianship. Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/ALA-OITP.pdf

The K-12 Environment: A Compromised Setting for Studying Information Seeking

"The K-12 Environment: A Compromised Setting for Studying Information Seeking" Panel Presentation, ALISE, Seattle, WA.

Abstract: Discussions of the restrictions and biases built into studying information seeking of youth in a school environment. Slides: http://quartz.syr.edu/rdlankes/Presentations/2007/ALISE.pdf Audio: http://quartz.syr.edu/rdlankes/pod/ALISE-k12.mp3

Massive Scale Librarianship

"Massive Scale Librarianship" Plenary Presentation, Charleston Conference, Charleston, SC. Thursday, November 9th, 2006

Abstract: There are two types of discontinuities faced by a field: those you expect, and those that you don't. The Internet was an unexpected event in librarianship. Few could look at the early days of telnet, gopher, and even the web and truly appreciate its impact on libraries. Yet even so, library science has adapted. Not always elegantly, not always completely, but adapted. Unlike the Internet that had a largely unexpected impact, very large scale computing is an obvious coming challenge. We know computing power, storage and bandwidth are going to increase. Knowing this, it is incumbent upon the library and information science field to consider what is a world like where you can walk around with the entire contents of the Internet in your pocket.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/Charleston.pdf
Audio: http://quartz.syr.edu/rdlankes/pod/Charleston.mp3

The Social Internet: A New Community Role for Libraries?

"The Social Internet: A New Community Role for Libraries?" Lecture, Pratt Institute SILS, New York, NY Tuesday, September 19th, 2006

Abstract: Flickr, MySpace, Facebook, Blogger these web services have begun to redefine how communities form and work on the web. What lessons can libraries learn from these services to improve their own websites? How can libraries extend their efforts to provide community gathering places to the web? This presentation will discuss how libraries can not only improve their own web services, but help shape the whole concept of communities on the web. This presentation will be based on an ALA's Office of Information and Technology Policy and Syracuse University's Information Institute of Syracuse project on the social Internet.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/PrattSocial.pdf

Reference Authoring

"Reference Authoring" Presentation to the Information School, Seattle, WA. Thursday, May 11th, 2006

Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/iSchool.pdf

The Future is Here: The New World for Integrated Environmental Data Systems

"The Future is Here: The New World for Integrated Environmental Data Systems" Environmental Geospatial Information for Transportation: An Exchange for the Mid-Atlantic Region, Washington, DC

Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/trb.pdf Audio: http://quartz.syr.edu/rdlankes/pod/TRB.mp3

Reference: An Island of Chaos in a Sea of Order

"Reference: An Island of Chaos in a Sea of Order" Lazerow Lecture at Pratt, New York NY

Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/RefChaos.pdf

Reference in Academic Libraries: Virtual Reference

"Reference in Academic Libraries: Virtual Reference" OCULA Spring Workshop, Toronto, ON, Canada

Abstract: On day one join David Lankes as he looks at current issues and themes in digital or virtual reference. Libraries are taking reference to the web and this is creating challenges for librarians in terms of new skills, staffing requirements, and budget demands. This workshop will cover the basics of virtual reference, virtual reference tools, current trends and a little crystal ball gazing into the virtual reference future.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/Toronto.pdf

Customer Service in Libraries

"Customer Service in Libraries" Jackson Library/LIS Speaker Series, University of North Carolina Greensboro, Greensboro, NC

Abstract: A discussion of active and integral customer service by academic libraries.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/sGreensboro.pdf

Reference Authoring

"Reference Authoring" School of Information’s iForum, University of Texas, Austin, TX Wednesday, February 8th, 2006

Abstract: Digital reference is not just reference interviews online. The main difference is the production of a “reference artifact." In face-to-face reference, work must be done to retain the transaction (it must be recorded, or written down…action must occur), whereas in digital reference the opposite is true (the e-mail must be deleted, the database purged). This may seem like a small difference at first, but it is critical. With recorded transactions knowledge bases can be created, pathfinders authored, training can occur with real data, etc. This use of digital reference output is called reference authoring. This presentation will explore reference authoring, the use of induction and complexity research to manage knowledge created through reference authoring and the increasing intersection between reference and information retrieval.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/RefA.pdf

Reference Authoring

"Reference Authoring." Virtual Reference Desk Annual Conference, San Francisco, CA. Presented current research on reference authoring emphasizing Reference Extract.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/Authoring.pdf

Closing Session at the Virtual Reference Desk Annual Conference

Closing Session at the Virtual Reference Desk Annual Conference, San Francisco, CA. Recap of conference topics, themes and ideas.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/Closing.pdf

Opening Session at the Virtual Reference Desk Conference

Opening Session at the Virtual Reference Desk Conference, San Francisco, CA. Presentation on current issues and themes in digital reference and overview of the Virtual Reference Desk accomplishments.

Abstract: Presentation on current issues and themes in digital reference and overview of the Virtual Reference Desk accomplishments. Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/VRDOpen.pdf

Reference Authoring

"Reference Authoring" Friday Seminar SIMS, UC Berkeley, Berkeley, CA. Discussed the intersection between digital reference and information retrieval.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/berkeley.pdf

Digital and Information Trends on the Library Landscape

"Digital and Information Trends on the Library Landscape," AASTO RAC, Wilmington, NC. Presented changes in libraries as a result of a changing technology landscape.

Abstract: A discussion of the changing role of libraries in industry from external information providers, to organization wide repositories. Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/AASHTO.pdf

Building DREW

"Building DREW," Reference Research Roundtable, ALA Annual Conference, Chicago, IL. Presentation on the Digital Reference Electronic Warehouse.

Abstract: The goals of the DREW project are to: create a schema useful in archiving components of a reference transaction in a standardized manner; work with services to turn their archives into the DREW format; collect, clean, and remove personally identifiable information; create an exploration space for library scientists to create new models, measures, reports, and generalizations about the reference process; and create the infrastructure to allow services to directly benefit from the models the researchers create. Both librarians and researchers will learn how they can participate in the collaborative DREW project. Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/LankesRoundtable.pdf

Virtual Reference

"Virtual Reference," NYSLAA Annual Conference, Geneva, NY. Discussion on how virtual reference can impact library assistants.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/NYSLAA.pdf

Tools and Precision of a User Perspective

"Tools and Precision of a User Perspective" Symposium on the Credibility of Internet Information from a User Perspective, Seattle, WA. Discussion on how tools can be used to determine credibility of Internet information.

Abstract: A response/presentation on tools and the credibility of Internet information from the user perspective presented at a symposium co-sposored by ALA, the University of Washington and the MacArthur Foundation. Looks at the differentiating facotrs of Internet information. Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/CredSymp.pdf

Cooperative Reference

"Cooperative Reference," AgNIC Tenth Annual Meeting, Potomac, MD. Presentation on the value of cooperative reference services.

Abstract: The slides from my AgNIC presentation are now available. This presentation was a discussion of cooperative digital reference and its potential for the Agricultural Network Information Center . You can also hear an audio stream of the presentation as well. Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/AgNIC.pdf

Breaking the K-12 Crust: The Realities of Digital Libraries for Education

"Breaking the K-12 Crust: The Realities of Digital Libraries for Education," WebWise, Washington, DC. Presentation on how libraries and museums can better work with K-12 schools.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/WebWiseCrust.pdf

Creation of Shared Electronic Collections

"Creation of Shared Electronic Collections" Harvard Symposium on the Education Information Commons, Cambridge, MA.

Abstract: This presentation looked at major digital collections for education and the issues derived from how these services are made available to the education community. Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/NeN.pdf

Archiving Human Intermediation: The Digital Reference Electronic Warehouse (DREW) Project

"Archiving Human Intermediation: The Digital Reference Electronic Warehouse (DREW) Project" ASIS and T Annual Conference, Providence, RI

Abstract: Scott Nicholson and R. David Lankes will present their plans and status for the Development of the Digital Reference Electronic Warehouse (DREW), an NSF funded project for which will create archival standards for reference transactions, create anonymization tools, and apply bibliomining to create a management information system and create the collaborative infrastructure to make the DREW a reality.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/drewasist.pdf

Research in Digital Reference

"Research in Digital Reference." Virtual Refernece Desk Annual Conference

Abstract: Participate in a “town hall" meeting on research. After a brief update on selected issues, the speakers will solicit ideas for supporting an ongoing research effort to study and improve digital reference.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/VRDResearch.pdf

Virtual Reference Desk Opening Comments

Virtual Reference Desk Opening Comments. Cincinnati, Ohio

Abstract: A brief presentation to discuss trends and thoughts on digital reference as it "grows up."
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/opening.pdf

Creating a Multi-Disciplinary Knowledge Base to Preserve Human Intermediation

Creating a Multi-Disciplinary Knowledge Base to Preserve Human Intermediation

Abstract: Presentation at the 6th Annual Virtual Reference Desk Conference. The goal of the DREW project is to create a warehouse for digital reference transactions to aid researchers in the exploration of digital reference. The first stage in this process is to determine the standard for the digital reference archive through a study of current services. The results of this study will be presented and the future of the DREW project will be explored.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/drewvrd.pdf

Standardizing your Website

"Standardizing your Website" Preconference Presentation VRD2004, Cincinnati, OH. Discussed the importance of technical standards in reference librarianship with Donna Dinberg.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/preconference.pdf

Closing Session of the Virtual Refernce Desk Conference

Closing Session of the Virtual Refernce Desk Conference. Cincinnati, OH.

Abstract: Slides from the closing session of the 6th Annual Virtual Reference Desk Conference
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/Closing.pdf

Reenergizing the Academic Library

"Reenergizing the Academic Library" Lunch presentation to the Pennsylvania Academic Library Association, Valley Forge, PA.

Abstract: We live in an information age. Access to information is an ever-decreasing problem. Making sense of information is an ever-increasing issue. How can academic libraries embrace the tools of the information age and become true knowledge organizations, and not simply information gatekeepers? How can libraries re-center themselves in the academy saturated with information and full-text? This presentation will present a vision and mission for academic libraries as an evolving and central unit in the pursuit of education and knowledge.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/PALunch.pdf

The Roles of Digital Reference in a Digital Library Environment

"The Roles of Digital Reference in a Digital Library Environment" Invited presentation to the International Conference of Digital Library-Advance the Efficiency of Knowledge Utilization, Beijing, China.

Abstract: An invited presentation on digital reference, integrating digital reference into digital libraries, and the evolution of digital reference knowledge bases.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/DigRefChina.pdf

Managing Services in the Digital Library: Future of Reference Services

"Managing Services in the Digital Library: Future of Reference Services" National library of China, Beijing, China. Presented a lecture on digital reference and how it can be incorporated into digital libraries.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/NLChinaKN.pdf

The Reference Revival

"The Reference Revival" Keynote to WiLS World Annual Conference, Madison, WI.

Abstract: Digital or virtual reference has become an active community that has deployed digital reference widely across library types. Now the reference community is using the lessons learned to energize reference and the library as a whole. This talk will outline those lessons and how they can be used to energize the library community on a local, national and international level.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/WiLSKeynote.pdf

The Digital Reference Transition

"The Digital Reference Transition" University of Maryland Digital Dateline Lecture, College Park, MD.

Abstract: An AskERIC case study and discussion of induction in libraries.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/UMD.pdf

Costs and Benefits of Virtual Reference: Is it Worth It?

"Costs and Benefits of Virtual Reference: Is it Worth It?" Ontario Library Association's Superconference, Toronto, ON Canada.

Abstract: A discussion of the costs and benefits of digital reference.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/CostVR.pdf

The Educator's Reference Desk: Building on an 11 Year Investment to Promote Libraries

"The Educator's Reference Desk: Building on an 11 Year Investment to Promote Libraries" EBSS Discussion Group, San Diego, CA.

Abstract: An update on AskERIC and a proposal for the Educator's Reference Desk.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/EBSS.pdf

Repackaging Librarianship

"Repackaging Librarianship" OCLC Symposium: The Reference Reality Check - A Practical Look at Rethinking Reference, San Diego, CA.

Abstract: An introduction to librarians as knowledge organizations that must be facile in tools of the information age.
Slides: http://quartz.syr.edu/rdlankes/Presentations/2004/OCLCSymp.pdf

Education Information: Lessons Learned in Supporting K-12 Education

"Education Information: Lessons Learned in Supporting K-12 Education" Presentation to the Joint PI Meeting of NSF and IMLS Washington, DC.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/JointPI.pdf

Closing Session at the Virtual Reference Desk Conference

Closing Session at the Virtual Reference Desk Conference, San Antonio, TX.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/VRDClose.pdf

Digital Reference Research: Fusing Research and Practice

"Digital Reference Research: Fusing Research and Practice" Session at the Virtual Reference Desk Conference, San Antonio, TX.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/research.pdf

Reference Roundup - Integrating the Virtual Reference Experience: Theory and Practice

"Reference Roundup - Integrating the Virtual Reference Experience: Theory and Practice" Opening Session at the Virtual Reference Desk Conference, San Antonio, TX.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/VRDOpen.pdf

Personnel Management and Training for Digital Reference Services

"Personnel Management and Training for Digital Reference Services" Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/VRDTraining.pdf

The Future of Reference

"The Future of Reference" Columbia University Libraries, New York, NY.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/ColumbiaStaff.pdf

Can Librarians Afford the Cutting Edge?

"Can Librarians Afford the Cutting Edge?" Polaris Users Group, Syracuse, NY.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/GISKeynote.pdf

Customer Service: Part of a Grand Tradition

"Customer Service: Part of a Grand Tradition" Pennsylvania State University Libraries, State College, PA.

Slides:

The Evolving Education Digital Library: Or Why the Plumbing Matters

"The Evolving Education Digital Library: Or Why the Plumbing Matters" Apple Education Leadership Institute, Key West, FL.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/Apple.pdf

AskNSDL: A Revelatory Case?

"AskNSDL: A Revelatory Case?" 2002 NSDL All Projects Meeting, Washington, DC.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/AskNSDL-Services.pdf

The Future of Reference

"The Future of Reference" VRD 2002 Annual Conference, Chicago, IL.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/Future.pdf

Impact and Opportunity of Digital Reference in Primary and Secondary Education

"Impact and Opportunity of Digital Reference in Primary and Secondary Education" VRD 2002 Annual Conference, Chicago, IL.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/Education.pdf

Introduction

"Introduction" VRD 2002 Annual Conference, Chicago, IL.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/IntroChart.pdf

The Future of Reference

"The Future of Reference" MINITEX Reference Symposium, Minneapolis, MN.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/MINITEX.pdf

Virtual Think

"Virtual Think" Bibliocentre Libraries Meeting, Toronto, CA

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/VirtualThink.pdf

Impact and Opportunity of Digital Reference in Primary and Secondary Education

"Impact and Opportunity of Digital Reference in Primary and Secondary Education" Digital Reference Research Symposium, Cambridge, MA.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/k12.pdf

Setting the Standards for Virtual Reference

"Setting the Standards for Virtual Reference" National Library of Canada Forum on Digital Reference, Ottawa, Canada.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/NLC.pdf

Introductory Thoughts: Charting the Course

"Introductory Thoughts: Charting the Course" RUSA/MARS Pre-Conference Keynote at the ALA Annual Conference, Atlanta, GA.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/IntroChart.pdf

Setting the Standards in Digital Reference: Defining Quality and Performance Measures

"Setting the Standards in Digital Reference: Defining Quality and Performance Measures" RUSA/MARS Pre-Conference at the ALA Annual Conference, Atlanta, GA

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/Standards.pdf

Digital Reference Services

"Digital Reference Services" Pennsylvania Library District Library Centers Meeting, Hershey, PA.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2002/digRefSer.pdf

Intro and the Digital Reference Cloud plus Standards to Make it Work: Information about Standards and a Guide for Planning for a Digital Reference Service

"Intro and the Digital Reference Cloud plus Standards to Make it Work: Information about Standards and a Guide for Planning for a Digital Reference Service." ACRL Pre-conference Workshop at ALA Midwinter, New Orleans, LA

Slides: