Quality Standards for Digital Reference Consortia
December 22nd, 2000“Quality Standards for Digital Reference Consortia.” Kasowitz, A., Bennett, B. & Lankes, R. D. (2000). 39(4) Reference and User Services Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/qualitystandardsfordigitalreferenceconsortia.pdf

