AskA’s: Lesson Learned from K-12 Digital Reference Services
October 22nd, 1999“AskA’s: Lesson Learned from K-12 Digital Reference Services.” Lankes, R. David (1999). 38(1) Reference & User Services Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/AskAsLessonLearned.pdf

