Virtual Dave…Real Blog

“Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc.

http://quartz.syr.edu/rdlankes/Publications/Others/Encyclo-DigRef.pdf

The Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.

“The Digital Reference Fallacy.” Lankes, R. D. 79/80. co-published simultaneously as Digital Reference Services Bill Katz (Ed.) Hawthorn Press; New York.

http://quartz.syr.edu/rdlankes/Publications/Journals/Fallacy.pdf

“Current State of Digital Reference in Primary and Secondary Education.” Lankes, R. D. (2003). 9(2) D-Lib Magazine.

http://quartz.syr.edu/rdlankes/Publications/Journals/Dlib.pdf

“Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment.” Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). 73(2), The Library Quarterly. 103-120.

http://quartz.syr.edu/rdlankes/Publications/Journals/triage.pdf

“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health

Full Text: http://quartz.syr.edu/rdlankes/Publications/Journals/EdTECHHealth.pdf

“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.

http://quartz.syr.edu/rdlankes/Publications/Journals/managingdatacollection….PDF

“The Future of Reference” Columbia University Libraries, New York, NY.

Slides: http://quartz.syr.edu/rdlankes/Presentations/2003/ColumbiaStaff.pdf