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Archive for August, 2003

Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View

Friday, August 22nd, 2003

“Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends

http://quartz.syr.edu/rdlankes/Publications/Journals/LibraryTrends.pdf

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"Virtual Dave" Lankes is an associate professor at Syracuse University's School of Information Studies. Click here for biographical information.

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