The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems
Sunday, December 22nd, 2002“The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems.” Lankes, R. D. & Shostack, P. (2002). 41(4) Reference and User Services Quarterly
Full Text: http://quartz.syr.edu/rdlankes/Publications/Journals/nescRT.pdf
