Archive for October, 2001

Assessing the Provision of Networked Services: ERIC as an Example

Tuesday, October 23rd, 2001

Assessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ.

http://quartz.syr.edu/rdlankes/Publications/Chapters/ASISBK.pdf

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Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools

Tuesday, October 23rd, 2001

Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools. Silverstein, J.L. and Pomerantz, J. and Lankes, R. David (2001). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.

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Assessing Quality in Digital Reference Services

Monday, October 22nd, 2001

Assessing Quality in Digital Reference Services. Lankes , R. David, McClure, C., and Gross, M. (2001). In 2001 Proceedings of the 64st Annual Meeting (Vol. 38). The American Society for Information Science, Silver Spring, MD.

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