Thank you for visiting the "What's Your Story" page of the Quality Study. This study is a joint effort between the Information Institutes at Florida State University and Syracuse University.  We are conducting this study to develop methods to assess the quality of digital reference services, test and refine measures and quality standards to describe digital reference services.  We welcome your participation which will involve answering the questions on this web page.  We hope you will be a part of this study. You have the expertise on this very important subject, and your opinions and stories will help us develop truly useful findings and models. We would very much appreciate your particpation. So, please, tell us your story.

If you have any questions concerning this research study, please call Dr. Melissa Gross at the School of Information Studies at Florida State University at (850) 664-8119 or by email at mgross@garnet.fsu.edu, or Dr. Dave Lankes at rdlankes@ericir.syr.edu.

Please send an email to Joanne Silverstein if you would be interested in participating in future studies about digital reference.

Thank you,

Disclaimer

Your participation in this study is voluntary.  Your answers to the questions will remain confidential, the results of this research study may be published, but your name will not be used in any form.  There are no foreseeable risks or discomforts if you agree to participate in this study.  Although there may be no direct benefit to you, the possible benefit of your participation is the development of a guidebook to assist organizations in evaluating digital reference services and producing measures and standards for better planning and evaluation of digital services.