Recent Reports

• Assessing Quality in Digital Reference Services: Phase II: Site Visit Summary Report http://quartz.syr.edu/quality/VRDSiteVisitsummary.pdf
• Assessing Quality in Digital Reference Services: Overview of Key Literature on Digital Reference http://quartz.syr.edu/quality/VRDphaseIILitReviw.pdf
• Initial digital reference bibliography:
  http://www.vrd.org/pubinfo/proceedings99_bib.html

Other bibliographies: 

• Multnomah County Public Library http://www.multcolib.org/products/digref/resources.html
• Bernie Sloan's Bibliography http://www.lis.uiuc.edu/~b-sloan/digiref.html

Virtual Reference Desk Conference Information http://www.vrd.org/conferences/VRD2001/index.html