Lankes, R. David (2009). New concepts in digital reference. San Rafael, CA: Morgan-Claypool
http://www.morganclaypool.com/doi/abs/10.2200/S00166ED1V01Y200812ICR001
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This work by R. David Lankes is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License.
[...] with Reference Extract, points out what appears to be a very interesting, 64 pg. lecture titled New Concepts in Digital Reference that is now available (Synthesis lectures are available online to all users at licensing [...]