“Digital Reference Research: Fusing Research and Practice.” Lankes, R. D. 44(4). Reference and User Services Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/fusingresearchandpractice.pdf
“Digital Reference Research: Fusing Research and Practice.” Lankes, R. D. 44(4). Reference and User Services Quarterly.
http://quartz.syr.edu/rdlankes/Publications/Journals/fusingresearchandpractice.pdf