Slides and handouts for the workshop are now online at:
Here’s the abstract:
On day one join David Lankes as he looks at current issues and themes in digital or virtual reference. Libraries are taking reference to the web and this is creating challenges for librarians in terms of new skills, staffing requirements, and budget demands. This workshop will cover the basics of virtual reference, virtual reference tools, current trends and a little crystal ball gazing into the virtual reference future.