Category Archives: Presentation

2002 Presentations Now Online

Posted on March 19, 2006 by rdlankes

And the golden oldies just keep rolling along. I know have my 2002 presentations online.

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Presentation Archives 1994-2000 Online

Posted on March 7, 2006 by rdlankes

I’ve added access to my presentations given from 1994 to 2000 to my site. What happened to 2001 and 2002? They’re coming.

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Customer Service in Libraries

Posted on February 10, 2006 by rdlankes

“Customer Service in Libraries” Jackson Library/LIS Speaker Series, University of North Carolina Greensboro, Greensboro, NC Abstract: A discussion of active and integral customer service by academic libraries. Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/sGreensboro.pdf

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“Customer Service in Libraries” Jackson Library/LIS Speaker Series, University of North Carolina Greensboro, Greensboro, NC

Posted on February 10, 2006 by rdlankes

Slides now available from my talk as part of the lecture series: A discussion of active and integral customer service by academic libraries.

Posted in 2006, Presentations News | 2 Comments

Reference Authoring

Posted on February 8, 2006 by rdlankes

“Reference Authoring” School of Information’s iForum, University of Texas, Austin, TX Wednesday, February 8th, 2006 Abstract: Digital reference is not just reference interviews online. The main difference is the production of a “reference artifact.” In face-to-face reference, work must be … Continue reading →

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“Reference Authoring” School of Information’s iForum, University of Texas, Austin, TX

Posted on February 8, 2006 by rdlankes

Slides now available: Digital reference is not just reference interviews online. The main difference is the production of a â??reference artifact.â?? In face-to-face reference, work must be done to retain the transaction (it must be recorded, or written down…action must … Continue reading →

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Reference Authoring

Posted on November 25, 2005 by rdlankes

“Reference Authoring.” Virtual Reference Desk Annual Conference, San Francisco, CA. Presented current research on reference authoring emphasizing Reference Extract. Slides: http://quartz.syr.edu/rdlankes/Presentations/2005/Authoring.pdf

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