Category Archives: Journal Article

“Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment.” Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). 73(2), The Library Quarterly. 103-120. http://quartz.syr.edu/rdlankes/Publications/Journals/triage.pdf

“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health Full Text: http://quartz.syr.edu/rdlankes/Publications/Journals/EdTECHHealth.pdf

“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly. http://quartz.syr.edu/rdlankes/Publications/Journals/managingdatacollection….PDF

“Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends http://quartz.syr.edu/rdlankes/Publications/Journals/LibraryTrends.pdf

“The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems.” Lankes, R. D. & Shostack, P. (2002). 41(4) Reference and User Services Quarterly Full Text: http://quartz.syr.edu/rdlankes/Publications/Journals/nescRT.pdf

“Quality Standards for Digital Reference Consortia.” Kasowitz, A., Bennett, B. & Lankes, R. D. (2000). 39(4) Reference and User Services Quarterly. http://quartz.syr.edu/rdlankes/Publications/Journals/qualitystandardsfordigitalreferenceconsortia.pdf

Digital Reference [Special issue]. Lankes, R. D. (Ed.). (2000). 39(4) Reference and User Services Quarterly.