Category Archives: Book Chapter

Forward

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Lankes, R. David (2011). Forward. In Fontichiaro, K. and Hamilton, B. (Eds.), School libraries ebook project. Available: https://docs.google.com/document/d/1SaWhOId9ZqywMuJaKfMIQjgyNl8f-SPEaQYF1TTnTLQ/edit?hl=en_US http://quartz.syr.edu/rdlankes/Publications/Chapters/Forward-ebook.pdf

Innovators wanted: No experience necessary?

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Lankes, R. David (2010). Innovators wanted: No experience necessary? In Walter and Williams (Eds.), The expert library: Sustaining, staffing, and advancing the academic library in the 21st century. Association of College and Research Libraries.

Conversations and the True Knowledge of Generations

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Conversations and the True Knowledge of Generations. Lankes, R. David (2010). In Boomers and beyond: Reconsidering the role of libraries. Rothstein, P. M., and Schull, D. D. (Eds). Chicago: American Library Association.

The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base

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The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base, Nicholson, S. and Lankes, R. D. (2005). In Lankes, Abels, White, and Haque (Eds)., Creating a Reference Future. Neal-Schuman Publishers, Inc.

Digital Reference

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“Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc. http://quartz.syr.edu/rdlankes/Publications/Others/Encyclo-DigRef.pdf

Virtual Service

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Virtual Service. Lankes, R. David (2002). In Melling, M. and Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK. http://quartz.syr.edu/rdlankes/Publications/Chapters/VirtServ.pdf

Assessing the Provision of Networked Services: ERIC as an Example

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Assessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ. http://quartz.syr.edu/rdlankes/Publications/Chapters/ASISBK.pdf

The Growing Support Crisis in Federal STI

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The Growing Support Crisis in Federal STI. Lankes, R. David (2000). In Fletcher, P.D. and Bertot, J.C. (Ed.), World Libraries on the Information Superhighway : Preparing for the Challenges of the Next Millennium. Idea Group Publishing. Hershey PA. http://quartz.syr.edu/rdlankes/Publications/Chapters/STIChapter.pdf

Building the Virtual Reference Desk

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Building the Virtual Reference Desk. Lankes, R. D. (1997). In Collis, B and Knezek, G. (Ed.), Teaching and learning in the digital age: Research into practice with telecommunications in educational settings (pp. 119-128). University of North Texas, Denton, TX: TCET.

Motivating students

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“Motivating students.” Small, Ruth and Lankes, R. David (1996). University Teaching: A Guide for Graduate Students. ED: L. Lambert, S. Tice, P. Featherstone. Syracuse University Press: Syracuse, NY.