Lankes, R. David (2011). Forward. In Fontichiaro, K. and Hamilton, B. (Eds.), School libraries ebook project. Available: https://docs.google.com/document/d/1SaWhOId9ZqywMuJaKfMIQjgyNl8f-SPEaQYF1TTnTLQ/edit?hl=en_US http://quartz.syr.edu/rdlankes/Publications/Chapters/Forward-ebook.pdf
Lankes, R. David (2010). Innovators wanted: No experience necessary? In Walter and Williams (Eds.), The expert library: Sustaining, staffing, and advancing the academic library in the 21st century. Association of College and Research Libraries.
Conversations and the True Knowledge of Generations. Lankes, R. David (2010). In Boomers and beyond: Reconsidering the role of libraries. Rothstein, P. M., and Schull, D. D. (Eds). Chicago: American Library Association.
Trusting the Internet: New Approaches to Credibility Tools. Lankes, R. David (Forthcoming). In MacArthur Digital Media Series, Volume on Credibility. MIT Press. http://quartz.syr.edu/rdlankes/Publications/Chapters/Credibility.pdf
The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base, Nicholson, S. and Lankes, R. D. (2005). In Lankes, Abels, White, and Haque (Eds)., Creating a Reference Future. Neal-Schuman Publishers, Inc.
“Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc. http://quartz.syr.edu/rdlankes/Publications/Others/Encyclo-DigRef.pdf
Virtual Service. Lankes, R. David (2002). In Melling, M. and Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK. http://quartz.syr.edu/rdlankes/Publications/Chapters/VirtServ.pdf
Assessing Quality in Digital Reference Services: Preliminary Findings. Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
Assessing Quality in Digital Reference Services: An Overview of the Key Literature in Digital Reference. Gross, M., McClure, C. and Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
Emerging Standards for Digital Reference: The Question Interchange Profile. Lankes, R. David (2002). In R. D. Lankes and C. McClure and M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
Assessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ. http://quartz.syr.edu/rdlankes/Publications/Chapters/ASISBK.pdf
The Growing Support Crisis in Federal STI. Lankes, R. David (2000). In Fletcher, P.D. and Bertot, J.C. (Ed.), World Libraries on the Information Superhighway : Preparing for the Challenges of the Next Millennium. Idea Group Publishing. Hershey PA. http://quartz.syr.edu/rdlankes/Publications/Chapters/STIChapter.pdf
Building the Virtual Reference Desk. Lankes, R. D. (1997). In Collis, B and Knezek, G. (Ed.), Teaching and learning in the digital age: Research into practice with telecommunications in educational settings (pp. 119-128). University of North Texas, Denton, TX: TCET.
“Motivating students.” Small, Ruth and Lankes, R. David (1996). University Teaching: A Guide for Graduate Students. ED: L. Lambert, S. Tice, P. Featherstone. Syracuse University Press: Syracuse, NY.