Category Archives: Publication

Taxonomies for Automated Question Triage in Digital Reference

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Taxonomies for Automated Question Triage in Digital Reference. Pomerantz, J., and Lankes, R. D. (2003). In C. C. Marshall, G. Henry and L. Delcambre (Eds.), Proceedings of the 2003 Joint Conference on Digital Libraries, May 27-31 2003, Rice University, Houston, TX (pp. 119-121). Washington DC: IEEE Computer Society.

Introduction: I Want My Flying Car

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“Introduction: I Want My Flying Car.” Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc. http://quartz.syr.edu/rdlankes/Publications/Others/FlyingCar.pdf

Impact and Opportunity of Digital Reference in Primary and Secondary Education

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Impact and Opportunity of Digital Reference in Primary and Secondary Education. Lankes, R. David (2002). Commissioned white paper for the digital reference research symposium held at Harvard University. Available ERIC Clearinghouse on Information and Technology; Syracuse, NY. http://quartz.syr.edu/rdlankes/Publications/Proceedings/K12DR.pdf

Virtual Service

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Virtual Service. Lankes, R. David (2002). In Melling, M. and Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK. http://quartz.syr.edu/rdlankes/Publications/Chapters/VirtServ.pdf

Assessing the Provision of Networked Services: ERIC as an Example

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Assessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ. http://quartz.syr.edu/rdlankes/Publications/Chapters/ASISBK.pdf

Assessing Quality in Digital Reference Services

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Assessing Quality in Digital Reference Services. Lankes , R. David, McClure, C., and Gross, M. (2001). In 2001 Proceedings of the 64st Annual Meeting (Vol. 38). The American Society for Information Science, Silver Spring, MD.

Quality Standards for Digital Reference Consortia

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“Quality Standards for Digital Reference Consortia.” Kasowitz, A., Bennett, B. & Lankes, R. D. (2000). 39(4) Reference and User Services Quarterly. http://quartz.syr.edu/rdlankes/Publications/Journals/qualitystandardsfordigitalreferenceconsortia.pdf