Author Archives: rdlankes

No College Left Behind

Posted on February 14, 2006 by rdlankes

Be afraid, be very afraid. When you’ve gotten me in a conspiratorial mood over the past few months you may have heard me grumbling about how higher education is the next target of the U.S. Department of Education and education … Continue reading →

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Lankes on LAMP

Posted on February 12, 2006 by rdlankes

As part of my current digital library course I’ve developed a series of modules talking about LAMP (Linux, Apache, MySQL and PHP) and different open source packages. I’ve made the audio portion available on my podcast. Now you can see … Continue reading →

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Customer Service in Libraries

Posted on February 10, 2006 by rdlankes

“Customer Service in Libraries” Jackson Library/LIS Speaker Series, University of North Carolina Greensboro, Greensboro, NC Abstract: A discussion of active and integral customer service by academic libraries. Slides: http://quartz.syr.edu/rdlankes/Presentations/2006/sGreensboro.pdf

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“Customer Service in Libraries” Jackson Library/LIS Speaker Series, University of North Carolina Greensboro, Greensboro, NC

Posted on February 10, 2006 by rdlankes

Slides now available from my talk as part of the lecture series: A discussion of active and integral customer service by academic libraries.

Posted in 2006, Presentations News | 2 Comments

IKE in 3D

Posted on February 9, 2006 by rdlankes

I’ve been playing with inductive clustering of digital reference questions. To this point I’ve been visualizing this in 2D, but I have been keeping track of three dimensions. I’ve discovered a great little development application distributes as part of it’s … Continue reading →

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Reference Authoring

Posted on February 8, 2006 by rdlankes

“Reference Authoring” School of Information’s iForum, University of Texas, Austin, TX Wednesday, February 8th, 2006 Abstract: Digital reference is not just reference interviews online. The main difference is the production of a “reference artifact.” In face-to-face reference, work must be … Continue reading →

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“Reference Authoring” School of Information’s iForum, University of Texas, Austin, TX

Posted on February 8, 2006 by rdlankes

Slides now available: Digital reference is not just reference interviews online. The main difference is the production of a â??reference artifact.â?? In face-to-face reference, work must be done to retain the transaction (it must be recorded, or written down…action must … Continue reading →

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